Revision Messed Up
- Thread starter Jcamotts
- Start date
J-C
Active member
I just got the email saying my skis should be shipping out soon. I also did get a refund back in early January from my bank. What I'm thinking will happen (my bank warned me about this) is that revision will simply challenge the fraud charges that everyone filed. They will probably also win and charge your card again because, this wasn't a fraud just a massive fuck up since, in the end, we're all getting our skis like it or not.
ShimsPurred
Member
Well its time fraud, the season is nearly over and they said it would be shipped early jan.
Its definitely fraud whether you like it or not.
Its definitely fraud whether you like it or not.
ShimsPurred
Member
well i live in Switzerland, and my seasons ends in june, but for most it ends end of march if not earlier. 2 months is nothing
Static
Active member
It seems as if they violated ftc rules by not offering a refund at the first delay.
The Rule further requires a seller to seek the buyer’s consent to the delayed shipment when the seller learns that it cannot ship within the time stated or, if no time is stated, within 30 days. If the buyer does not consent, the seller must promptly refund all money paid for the unshipped merchandise.
There are also rules allowing you to keep unsolicited items sent to you, although it gets a little muddy with things you actually ordered.
Someone who's money and skis are on the line should contact the FTC and see what they have to say about all this. You guys might end up with some free skis and revision might have to face actual consequences for their actions. I doubt the ftc has other people in the good old boys ski owners club to protect Revision, unlike certain moderators on this site.
The Rule further requires a seller to seek the buyer’s consent to the delayed shipment when the seller learns that it cannot ship within the time stated or, if no time is stated, within 30 days. If the buyer does not consent, the seller must promptly refund all money paid for the unshipped merchandise.
There are also rules allowing you to keep unsolicited items sent to you, although it gets a little muddy with things you actually ordered.
Someone who's money and skis are on the line should contact the FTC and see what they have to say about all this. You guys might end up with some free skis and revision might have to face actual consequences for their actions. I doubt the ftc has other people in the good old boys ski owners club to protect Revision, unlike certain moderators on this site.
ShimsPurred
Member
13784983:rcn said:
Nah, ordered from revision skis website sadly.
13785042:VanMelle said:
My friend. To say "there should have been better communicatrion" is the fuckinmg understatement of the century. These fucks straight up ran and hid from the very community that will determine if they fail or succeed. My bet is in the end.....they fail.....Again. Fucking clownshoes those guys are.
ShimsPurred
Member
13785073:Session said:
what the fuck dude,
They should have told us that there was a problem, yet they didn't.
They should refund our money if we want it back.
Yet no reply, nothing
They sound like highs cool dropouts trying to run a company and failing
They may be nice people, BUT THEY ARE DEFINITELY NOT LEGIT
13785197:ShimsPurred said:
Yea it fucking sucks but you're getting your skis how are they not legit? It sucks you missed half the season but bitching and saying inaccurate stuff won't fix the problem. They may be Highschool drop outs and can't run a company but to say they're not legit is bullshit. Just my 2 cents
13785280:Cole9 said:
Not QC'ing your production = Not legit.
No updates to people that gave you money so you could produce = Not legit.
Full social media blackout = Not legit.
Not being active on NS to communicate = Not legit.
People that pre-order should be treated as investors in your company. Without their injection of capital, the production probably does not happen.
profa_212
Active member
13785293:Cole9 said:
Shipping skis 7 months after ordering =/=legit
Shipping skis 3 months after they were supposed to ship=/=legit
Shipping skis a month after your already two month delay without telling anybody =/= Legit
This company is not dependable or even close to legit. You can't defend them. They fucked up massively and are going to pay the price now.
N-Easterner
New member
13784984:Static said:
I contacted the FTC, and filed a complaint and I agree, more people should file complaints. For anyone saying this isn't a scam, clearly they haven't paid money to the company. If you are sold a product, they take your money but never send the product... I got news; it's a scam. In addition, if they refuse to answer emails, and they refuse to return your money it's clearly a scam to take your money.
ShimsPurred
Member
13785329:Cole9 said:
Why are you defending them so much
N-Easterner
New member
13785329:Cole9 said:
You see "Cole9", that's not how business works in the real world. I order a product, they deliver a product within the time constraints of the agreement. If they don't, then I would have to agree to their request to extend the agreement to whatever delivery time they ask for. from what I read.....most people did not. So when I tell a company, I want my money back and do not want your product at a future date they in turn would return my money.
Revision has not returned my money. They do not return emails. They do not have a storefront, or a real telephone number to contact them. They have no right to keep peoples money by law....so yes, it is a scam.
Unless you have some ties to the company, or have ordered skis from them, I'm not sure what your interest is in defending something you really know nothing about.
13785349:N-Easterner said:
I'm well aware of the whole revision scenario I've been following for weeks. I'm only defending revision because I do not believe it's a scam is it bad business hell yeah, should they give you your money back if you want sure. But for the people that still want the skis and are calling it a scam I do not believe they are correct and I think revision shouldn't be pegged as scammers
avarda
Member
Yeah - so we know Revision fucked up. I'd rather focus on seeing if people have actually received their skis, so that they can finish off their season.
SO, out of everyone who received the "We have received your new skis at our warehouse in Denver and are in the process of checking in inventory...." has anyone actually received their skis, or even a tracking number at all?
Just trying to get a bit of a timeline going for when people can *vaguely* expect to receive their skis.
(also - if you have received your skis, what state are you from?)
SO, out of everyone who received the "We have received your new skis at our warehouse in Denver and are in the process of checking in inventory...." has anyone actually received their skis, or even a tracking number at all?
Just trying to get a bit of a timeline going for when people can *vaguely* expect to receive their skis.
(also - if you have received your skis, what state are you from?)
AngryGramps
Member
13785435:avarda said:
I have mine in hand, in Montana, USA
chris.goodhue
Member
Fuck Revision, want my dam money back but their going to send me my skis even though I told them not to I assume. Shit-ass company making shit ass skis, embarrassed I was going to ride for them. Now I'm poor and going to have two extra pairs of shitty skis that no one will buy
AngryGramps
Member
13785472:chris.goodhue said:
you can return them after you take delivery. says so in their policy.
AngryGramps
Member
13785490:avarda said:
got the email jan. 31st
AngryGramps
Member
13785283:Session said:
agree with everything you said but this. Why do you think they re-made all the skis?
ShimsPurred
Member
13785558:Rparr said:
cole9, you sound like the most unlegit guy going.
Shoey-Ski
Active member
Guys honestly wtf, you are complaining you didn't receive skis and lack of communication, now people are recieveing their skis and your still complaining calling it a scam etc. decide what you want, I agree 100000% revision needs to get some communication skills and learn how to run a business, but at the end of the day your getting your skis and if you don't want them now return them , stop making a crazy big deal just because your salty
AngryGramps
Member
13785531:Static said:
the QC caught it before they shipped. They posted earlier in this thread about it
This is such bullshit how they are still handling this situation. They have had the skis in their warehouse for 5 DAYS. I live in the same fucking state. They SHOULD be working overtime to end this nightmare for everyone. They SHOULD HAVE ALREADY overnighted every single fucking ski order they received to everyone, everywhere. There is no reason to ship them out based on the date of the placed orders. Ship ALL OF THEM at the same time REGARDLESS of the costs because you HAVE ALREADY FUCKED EVERYONE.
I don't understand why you wouldn't take the actions necessary to get these skis in the hands of your customers ASAP. If you go into debt overnighting a bunch of skis that your customers expected in November, so be it. Aside from the wise decision to re-run the skis, this has been a cluster fuck of fallen through promises, very little transparency, and little to zero communication.
Disappointing. Ridiculous. Some serious rethinking needs to be done about the way to run a business.
I don't understand why you wouldn't take the actions necessary to get these skis in the hands of your customers ASAP. If you go into debt overnighting a bunch of skis that your customers expected in November, so be it. Aside from the wise decision to re-run the skis, this has been a cluster fuck of fallen through promises, very little transparency, and little to zero communication.
Disappointing. Ridiculous. Some serious rethinking needs to be done about the way to run a business.
Patience has worn thin. Successful businesses put customers first. I don't think it's outlandish to say that everyone here that has placed an order with Revision has felt slighted. Don't come in here and tell anyone that they shouldn't be pissed because everyone is getting what they ordered. What everyone ordered were skis that should have been in customer hands by December at the latest. No one ordered skis... that didn't receive QC... that had to be produced entirely over again... that caused a three month shipping delay. If I'm mistaken and someone did order that, please correct me.
DoNothingClub
New member
Did anyone else get an email this morning saying "order complete"? I'm getting pissed. Not only so they not know how to run a business and put their customers first but they are claiming my order is complete before sending me a tracking number or anything. MY ORDER IS NOT COMPLETE UNTIL THE SKIS ARE AT MY DOORSTEP! Please everyone do the ski industry a favor and never buy Revision Skis again. Spread the word of how terrible this company treats their customers especially to anyone you know who is considering supporting this company. This dude started Epic Planks and ran that into the ground. Then started revision under his wife's name because of a lawsuit filed against him. I wish I had known before I bought skis this season. The dude has no idea what he's doing and has already fucked sent one company out of business just to repeat the same fuckin thing.
13786066:DoNothingClub said:
I don't think this is justified. I am not in the position that you guys are in (but I was for a while from a different company), but this is overkill. The bottom line of this whole ordeal is that you gave money to receive skis. The first run was not to the standards of the company that ordered them so they had to re-run them. There was a shitstorm of hate and minimal communication between the decision to re-run the skis and now, but everyone here is going to get their skis from my understanding. Revision does not deserve to be respected right now, but to maintain their quality standards, they made a very critical decision that ended up probably destroying their company. This was a tough business call considering the factors of season length, production time, extra cost, reputation, etc. and it doesnt seem like it was the right choice.
Revision initially had skis for the customers, but everyone seems to forget that.
Im not a fan of Revision, and I never really have been, but this wasn't some ploy to screw everyone who bought a pair of their skis. the majority of people in this thread are making it seem like that for some reason.
Everyone is talking about how shitty this is, but the alternative choice was to get the skis from the first run that were apparently very shitty skis (different core and less durable?) that would most likely break very soon. Maybe some people prefer that option, but its something to consider.
a_burger
Active member
13786066:DoNothingClub said:
Revisions email last week literally says "When your skis have been packaged up for shipment, you will receive an email update showing your order as ‘completed’. Then, you will receive a tracking number for your shipment via email once they are picked up by the carrier." This means your skis are literally waiting to be picked up by the mailman.
We all bought from a new unstable company and took a risk. Shouting scam at everybody isnt gonna make your skis come any faster
DoNothingClub
New member
At no point did I say scam. But this company has NO integrity. They did not communicate which costed them their reputation. It does not matter that we are getting our skis. It matters that they made 3 or 4 promises to their customers and all of them have fallen through. Among their hallow promises was a lack of communication and just ignoring customers when we wanted an update because their promises were repeatedly falling through. I understand the risks they took but it is no excuse for a company to ignore their customers after failing to fulfill a promise...a commitment. I am not saying it's a scam. I'm just saying that after this shit show of a season for them they do not deserve to stay afloat in the ski industry. I have never heard of anything even remotely close to this happening anywhere else. And if you really wanna talk about quality, they were ordering skis from China for super cheap. Did you expect quality from this company. I know I didn't after breaking my Talismans to the point that they are not able to be repaired after less then 30 days on the hill.
Not a scam.
Not expecting quality.
Just expecting some updates when a commitment to the customers falls through.
By no means is that rediculous to ask.
Not a scam.
Not expecting quality.
Just expecting some updates when a commitment to the customers falls through.
By no means is that rediculous to ask.
DoNothingClub
New member
Also if they had any intention of staying in business next year he would have dropped a few bucks and hired someone to provide customer service. Instead he completely ignored his company even though it was at risk of falling theough. I didn't see anything about their lineup for next season at DIA or any ski shows. He is bailing on another failed business instead of putting the work in to keep it from self destructing.
AngryGramps
Member
13786106:DoNothingClub said:
Lol its SIA my dude. DIA is an airport. Small companies like revision that sell direct have absolutely no reason to go to SIA, the main purpose or which is for brands to introduce products to vendors (ski shops) and not to consumers. In fact if you are just a consumer you can't even get into SIA because you are expected to do all your purchasing through a ski shop. What you said about customer service is true, but nobody would want to do it if you can't pay them and the credit line is all tied up in re-making your skis. not defending it as there are other solutions to the issue but for you to be bummed about getting an email saying your order is fulfilled (basically your skis have been inspected, packaged and are waiting to be picked up by fedex) is a bit strange. You have every right to be angry about a lot of issues with this debacle (we all are) but its not as simple as you think it is. I help out with a small distillery, although it is likely slightly bigger than revision, supply chain and cash flow is the biggest problem we run into 100% of the time. running a small business when the capitol is not massive (in the millions) is a very difficult operation, and what you are seeing with these guys is a classic case of cash flow issues. do your customers a solid and re-make subpar product, invest all your cash in said product, and all of a sudden don't have any money left over for new employees, warehouses and overhead. then your scrambling to find more money to get you back to being able to operate. add another job in the mix and all of a sudden there is not enough time in the day to do what needs to be done to keep your company afloat, let alone maintain a team, keep social presence and individual customer service, not to mention actually sending the skis when they do show up.
DoNothingClub
New member
13786121:angrygramps said:
Yeah auto correct changed SIA to DIA. I feel ya. I'm just not expecting to see Revision around for much longer. Plus they didn't keep up a social presence. They went quiet on all social media early January. I know I will never give money to this company again. I'm guessing the same goes for everyone else in this thread that has waited over 6 months for skis.
DoNothingClub
New member
Also SIA is a great place for small companies to go to find additional funding.
AngryGramps
Member
13786171:DoNothingClub said:
definitely agree that its not looking great for these guys next year. They could have been there, looking for investors but it makes no sense for them to spend lots of their presumably nonexistent marketing budget on a booth that won't have any new product to showcase to people who are not the market you are selling to anyways. Shops dislike direct to consumer skis because done correctly, they could theoretically put the shop out of business. some of them won't even mount skis they didn't sell...I know J skis is on here somewhere, perhaps they could comment on the benefits of SIA for small ski business/the challenges of not being a retail oriented brand. The skis are cheap partially because they are not marked up for retail sale....Every time I've ever gone to SIA it seems that the smaller brands get really overlooked, partially because they do not have the resources to entice shop owners who have been selling rossi, atomic, salomon, and k2 since they bought the shop in 1983 and have great relationships with reps they've been working with for years. they do not need to pay more for a ski nobody outside of the core of the industry have heard of that will sit in their shop for two years before they offload it at a loss to recoup some of the money tied up in it. Its not worth the shop manager's time at the 3 hectic days of SIA to visit small companies and make small (5-10 pair) ski orders, so at least in my eyes that is what stops some smaller companies from attending (at least as vendors). in terms of raising capital, I would assume revision is looking closely on if borrowing more money is worth it for their brand, as damaged as it is or if it is wise to try and cut losses, sell assets and call it a day. all of this is speculation btw I have no idea if that is the actually the case, but it sure seems that way. If they are good business people they could probably work it out and put some checks in place to prove to consumers that this will not happen again, and perhaps do away with the preorder model and sell their skis after they have been made and are in hand, but once again that requires lots of capital to make happen. To be fair before this mess they had a lot going for them, stacked team, great warranty, fun skis and great prices but unfortunately they totally blew it on the biggest part of their business by delivering skis late. I'd actually like to see them have a future because I do think they are genuinely doing things differently and making cheap skis for a segment of skiers who are wholly ignored by most large brands. That being said it may not be possible to recover and nobody can be blamed for never wanting to give another dime to them based on their performance this year.