Hey guys,
Good timing for me to hop on NS I guess, ha. I have not had a chance to go through all of the comments so I will give a general update and then try to pick my way through the thread and try to get some specific answers after that.
We have been shipping since late last week. Just because someone has not gotten a shipping confirmation does not mean that their order has not shipped yet. We just have not gone in and manually updated the tracking order info in the system, choosing rather to spend the time on shipping out orders as quickly as we can. The priority is to get these out the door first. We have gotten backed up on email responses so if you emailed us asking for an update, this is why you may still not have gotten an answer. We will get caught up there soon but please realize that shipping out orders is a priority and we will get to your individual questions shortly there afterwards.
When we receive our container(s) from our factory with our new collection it typically takes about 3-5 days to get all of the boxes unloaded and organized and ready to go. In August during Delivery 1 we had said mid-August for delivery and started shipping earlier than announced (around the 6th). When we set those dates we keep it vague because there are lots of factors that affect timing including customs, warehousing, staffing, etc. Delivery 1 went super smooth and we shipped early. For Delivery 2 we moved to a larger warehouse and between moving the existing products and all of Delivery 2 it took us 3-5 days longer than expected to get it all setup due to factors that were out of our control.
We are doing our best to get orders out as quickly as possible. Many orders have been shipped and we are continuing to ship them in waves. The team is working very hard to get everything out the door.
Now, I am going to hop in and address some other comments/questions on here for the next 15 minutes.
Thanks again for everyone's support. We take this very seriously.
Thx,
Pete