you dont get #1 bootfitter on the east coast for being a walmart of ski equipment buddy. we know our stuff. i've never had a customer come back later on in the season with a problem with their boots, even though we have a bootfit garantee that says if there is anything that doesnt feel right about the boot whatsoever once you ski on it, bring it back in, we will work on it with you til its right, if we cant fix it, we will put you in a different boot. sorry if that came off as cocky, but i dont know of many other shops that care about their customers that much. no comment on the weird owners thing though...