you get an email within half hour of contacting them? I send them an email and never even get a response at all... weird. Communication is key in busniss and they are doing a poor job at it. All I'm saying. I dont care that it taking them a long time to get me the skis, I would just like some communication. Your argument sucks. Its not like Im getting a FREE pair of ski's. I BOUGHT a pair of skis from them and they broke. The topsheet literally peeled off, I should get another pair because the ones I had fell apart, not my fault. I paid for a pair of skis that I hoped would last and I got less than 10 days on them. They are being legit and getting me some, yes but its not like I'm bitching because they didnt get me another pair of skis within the hour, their communication just sucks.
All I was trying to do was give some legitimate advice on how they might run their business a little better, but since you are obviously a little moment fanboy who cant deal with anyone criticizing your beloved brand you decide to twist my word into something I didnt even really say and try and make ME look like an idiot.
It's plain and simple. If you say something is going to be done in a month, get it done in a month. If you dont know how long its going to take, thats ok too, but DON'T make unrealistic promises, that only creates bad blood.
Oh and moment, respond to your damn emails, cmon. I tell them I changed my address and I get no response, I feel like I'm just getting the runaround. How do I know that you didnt already ship the skis to my old address and not even contact me, I wouldn't be surprised. Just a quick note saying that you receive my email and that you will change it would be great.