Any Companies that Make You Rage?

would you crash your car into a telephone pole and then blame it on the car being defective?
 
13247943:onenerdykid said:
From one (ex)shop kid to another, I do agree but it's standard policy among every brand not to cover impact damage under "warranty". Warranty means it broke due the company's fault, whereas "crash replacement" means it broke due to user error. I've never really seen any company fully credit someone with a free bike frame, ski, binding, helmet, etc when it broke due to user error. What I have seen a ton of companies due, however, is offer a discount on the customer's next purchase/replacing the broken item (i.e. crash replacement). That has always seemed fair to me, and it makes me wonder why it wasn't offered here...

What we don't know here in this situation, is how the OP behaved on the phone or at the shop. If he was argumentative or came across in the wrong way, then it can turn any deal sour. This is what we don't know.

True. Op could have been an ass, we don't know.

Tell us Op how did you act?
 
Fuck the house boardshop. They drive local shops out of business that actually care about the ski scene.
 
13247869:Stope.Neeze said:
Shut up fat ass, if you actually crawled out of your basement and ski'd once and a while maybe you'd be able to sympathize with OP.

high school stressin you out brother? eheath doesnt live in a basement and he skis every single day lmaoooo smh smh
 
All ski companies make me rage a little on the inside because of how expensive their products are, but what are ya gonna do, if you want to ski, then ya gotta pay.
 
13248109:gnarballsianm said:
All ski companies make me rage a little on the inside because of how expensive their products are

Believe it or not, these products are actually expensive to make. Fancy materials, mold costs, R&D... it all adds up. If you want to make it seem less expensive, take up biking. Skiing becomes a bargain super quick ;)
 
I have 2 pairs of atomic patents. both exactly the same size and everything. both have both sidewalls underfoot collapsed, exact same way and everything. I have tried to contact atomic multiple times, not even for free skis or warranty, just to see what they say. Obviously they dont want to help or communicate
 
13248157:spliff.Life said:
I have 2 pairs of atomic patents. both exactly the same size and everything. both have both sidewalls underfoot collapsed, exact same way and everything. I have tried to contact atomic multiple times, not even for free skis or warranty, just to see what they say. Obviously they dont want to help or communicate

One of the things you guys need to understand about the vast majority of global hardgoods companies (ski, snowboard, bike, car, etc) is that they are not set up to deal directly with consumers (you). They have a dealer network and are really dependent upon those dealers. Can you imagine how many emails from all around the world get sent to info@atomic.com? You guys have a hard enough time hearing back from smaller companies, let alone a brand that is doing business in all corners of the world.

I know our current generation loves to email/internet correspondence rather than going to a shop (not singling OP out here, just a general observation) but with a lot of brands you will have far more success getting your questions answered when you go to a dealer. If they can't help, then they will get in touch directly with someone who can.
 
Not a fan of moment skis, they never have a full wrap edge. Mine started just splitting away from the ski, I noticed other peoples doing the same. Anyone seen or heard of this?
 
13247218:Bender. said:
I want more details on this. I barely saw that they were coming out with goggles and shit a year or so ago, but didn't pay much attention.

More snowboarding... I know that they made funded never not pt 1 and 2 which were dope but the fact that they pull out of snowboarding with no warning is a low blow. When I say that they are pulling out they have shut everything down. I know that the helgasons (halldor mainly) were working on a project that lost all funds, Scotty lago is out of his largest sponsor. Nike was promising mad amounts of money but then they changed their mind about the profitability of snowboarding and now all the pros on their team are out if money they were counting on. Fuck nike
 
Salomon bindings are a bitch to get replaced. Ended up dropping $75 on replacement parts that cost them about $5 to make. Took about a month...
 
13248075:Substitute said:
True. Op could have been an ass, we don't know.

Tell us Op how did you act?

Not sure what deity to swear on to have anyone believe me, but I once worked at a call center.

So aside from my shitty comment even it was a done deal, I was very polite. I know it gets you a lot further.
 
13248141:onenerdykid said:
Believe it or not, these products are actually expensive to make. Fancy materials, mold costs, R&D... it all adds up. If you want to make it seem less expensive, take up biking. Skiing becomes a bargain super quick ;)

I do bike, I recognize those costs just as much, if materials, molds, and manufacturing were less expensive, that would be a perfect world. The world of DH mtbing is expensive, but knowing what to buy is where it counts, i have a specialized bighit, frames is the strongest shit ever and it is a 2008. Stock parts on my big hit 1 are quality, but that's why I bought it initially. The way I ride and treat it is the true test, that is the same with skis, the op's incident was what happens on the hill and it may or may not be entirely his fault. I have always known k2 for having quality stuff, and my good friend who shreds hard has those and he slays park and backcountry with um and has not had an incident similar to that. OP's skis may have been a freak, a pair manufactured out of the hundreds that were malfunctioning, who knows, all we know is a mad botch for went down and was tough on my eyes to read through. I totally agree with you man, our industry is expensive, one of th most expensive out there, especially if you are going hard, personally I ride my skis until the bases fall off, but others may be different.
 
I have a feeling any input that sides with the ski company on this one gets shot down in some idiotic manner, that you personally think is right. Shop local next time and maybe they will help you out with warranties, but you shouldn't be whining about buying from an online retailer and then slamming into a stump and for some reason can't get anyone to warranty anything. I had a similar situation as you Bender, but instead I curbed my longboard and it pretty much exploded. Was I pissed and wanted a warranty from Riviera? Totally! Was I going to get a warranty because my board exploded when flying down a hill and slipping out on a slide slamming into a curb? No... User error isn't a companies fault and if it was, I don't think we would have any ski companies left because of all of the people running into "stumps" breaking their shit. If you can't take other people's opinions that side differently than you I would suggest writing angrily on a wall, because a wall isn't going to have an opinion of what you write on it... cause it's a fucking wall.
 
13247716:pussyfooter said:
Do I have k2s? Im not defending k2, i just think its so damn silly when people complain about breaking their skis when it was their fault. How do you know for a fact k2 skis are the only skis that would have broken? Also im pretty sure this is the first time you admitted it wasn't k2s fault, even thought you backhandedly tried to dog their production quality.

Anyways, I'm not sure why you're getting so worked up about something you did wrong. I just think its ridiculous to put a company on blast over a situation that didn't warrant such a reaction, thats all.

Feel free to not respond to this, if you want to thats okay but at this point it seems like a waste.

eheath your skis broke under the 1200 metric tons of pressure you applied to them, not from hitting a stump.
 
13247476:Bender. said:
Not sure if you're trolling or you're a genuine fool.

Regardless, I'll entertain your silly comment.

No, I take flawless care of my equipment. In and outside of skiing. Something you must not do, is I actually USE my equipment. Shit happens, and I typically understand. Equipment breaks and fails all the time in action sports. Thanks for the know-it-all comment though.

I'm not sure how it looks from beginner groomers where you're at, but catching your skis, getting hung up, and yes occasionally having even a rockered ski collide something is very common. The fact is I was upset that I have put many other skis through the wringer and have fallen in sketchy zones (you know, trying to progress. Oh wait.) and have had everything hold up fine.

I used the skis for literally 4 days. 2 of which were on groomers primarily. The only thing I can think of that bent them (since I did NOT see it go down) is when I hit the stump. You act like you were there. It was literally one of those mellow-paced, goofy falls that you and your buddies kind of laugh at when they happen.

I didn't sit there and slander K2 in my thread (minus the outsourcing bit), and I didn't blow up to anyone and everyone who disagreed with my thoughts. It's obvious enough who really needs to do the growing up here.

Have a nice day.

Saw this and was like dam! best way to respond to trolling haha +k!

Then i saw this from eheath and understood it wasn't actually trolling. Wtf man. anyway, bad move on this one, he's right and you got buttpeed.

13247667:pussyfooter said:
Im pretty sure everyone is agreeing with my view on this topic. You broke your ski, it sucks we've all done it before. But putting a company on blast via a newschooelrs thread is so fucking childish, nothing k2 did constructing and designing their ski caused it to break. Any ski can break on day 1 and every ski can/will break.

Now shut up and stop trying to displace your sorrow by being immature and unreasonable.

I've had similar annoying shit happen with rossignol bindings (they were entry freestyle ones tho, so i really should't be bitching too much). Broke one on the first day. Got em replaced at shop for free. Next day, brakes on one fuck off on a small flat landing. Later the same day, back piece on the other ski literally just pops out. Get back to the shop, they give me another pair (scratch pro) of rossignol (this was rental skis btw) 3 days later, land a bit to short on a medium kicker front piece on one skis gets like split in half. Since that day i never got rossi bindings again, even though fks seem to be one of the best in the industry...
 
13248186:onenerdykid said:
I know our current generation loves to email/internet correspondence rather than going to a shop (not singling OP out here, just a general observation) but with a lot of brands you will have far more success getting your questions answered when you go to a dealer. If they can't help, then they will get in touch directly with someone who can.

I completely agree. I buy primarily local. I bought my Specialized Enduro from a local shop and it pays off for sure. I just bought the said skis off EVO because it was a killer deal and the only K2 dealer in my town is one of the few places I see mark things above or for the 'MSRP'. Don't do a lot of shopping there needless to say.
 
13247476:Bender. said:
Not sure if you're trolling or you're a genuine fool.

Regardless, I'll entertain your silly comment.

No, I take flawless care of my equipment. In and outside of skiing. Something you must not do, is I actually USE my equipment. Shit happens, and I typically understand. Equipment breaks and fails all the time in action sports. Thanks for the know-it-all comment though.

I'm not sure how it looks from beginner groomers where you're at, but catching your skis, getting hung up, and yes occasionally having even a rockered ski collide something is very common. The fact is I was upset that I have put many other skis through the wringer and have fallen in sketchy zones (you know, trying to progress. Oh wait.) and have had everything hold up fine.

I used the skis for literally 4 days. 2 of which were on groomers primarily. The only thing I can think of that bent them (since I did NOT see it go down) is when I hit the stump. You act like you were there. It was literally one of those mellow-paced, goofy falls that you and your buddies kind of laugh at when they happen.

I didn't sit there and slander K2 in my thread (minus the outsourcing bit), and I didn't blow up to anyone and everyone who disagreed with my thoughts. It's obvious enough who really needs to do the growing up here.

Have a nice day.

Sorry, but I'm going to have to disagree with you. The problem with your theory, is that if they did accept claims for people breaking their shit, they would go bankrupt from replacing peoples shit. Think about it: In theory, you are right, because you did only spend a couple days skiing your skis, but what about people who ski them for a season, then snap them, and claim they skied once to get a replacement? If they kept great care of the skis, they wouldn't even be dented, and you could pass them off as having been used minimally. On the other hand, you could have someone who skis really hard snap a ski on the first day, but because they skied real hard it looks like theyve used it all their life. And where would you draw the line?

In theory it works, but it would ruin k2 if they did it. Line does it occasionally, but I can guarantee they don't replace all of them, otherwise they wouldn't still be around.

TBH, if you read their warranty it does say only mistakes in manufacturing are covered by warranty. Pretty expressly. So if you ski over a rock/rail/stump/ops mom and break a ski, it isn't really their fault.

Some further reading: https://www.newschoolers.com/forum/thread/618489/WARRANTY-----Here-is-what-you-should-expect---

So quit hating on pussyfooter and man the fuck up
 
13248335:Ebola said:
eheath your skis broke under the 1200 metric tons of pressure you applied to them, not from hitting a stump.

Poor insult, 0/10 for using "ton" and not the correct spelling "Metric Tonne".
 
13247116:Moon_Shoes said:
Fuck Kastle. My skis broke a total of 5 times during the 12-13 season. They told me they couldn't replace them, and I called them out on having shitty skis. They're excuse was "if you look at high level athletes, they go through skis like underwear. This is nothing out of the ordinary". I was nowhere near a high level athelete level back then. I could barely slide a rail, and I was afraid of getting more than 10 feet of air. I remember my skis broke one time after a fucking mogul run.

Kastle skis are fucking amazing. Such a high quality ski. Take a look at what you just wrote..."I could barely slide a rail, afraid of getting more than 10 ft i the air".

When you slam your skis on ice jumps and metal objects they brake.
 
13248368:pussyfooter said:
Poor insult, 0/10 for using "ton" and not the correct spelling "Metric Tonne".

"The tonne (British and SI; SI symbol: t) or metric ton (American)"

Did not know you were british my good sir.
 
13248361:MLJ said:
Sorry, but I'm going to have to disagree with you. The problem with your theory, is that if they did accept claims for people breaking their shit, they would go bankrupt from replacing peoples shit. Think about it: In theory, you are right, because you did only spend a couple days skiing your skis, but what about people who ski them for a season, then snap them, and claim they skied once to get a replacement? If they kept great care of the skis, they wouldn't even be dented, and you could pass them off as having been used minimally. On the other hand, you could have someone who skis really hard snap a ski on the first day, but because they skied real hard it looks like theyve used it all their life. And where would you draw the line?

In theory it works, but it would ruin k2 if they did it. Line does it occasionally, but I can guarantee they don't replace all of them, otherwise they wouldn't still be around.

TBH, if you read their warranty it does say only mistakes in manufacturing are covered by warranty. Pretty expressly. So if you ski over a rock/rail/stump/ops mom and break a ski, it isn't really their fault.

Some further reading: https://www.newschoolers.com/forum/thread/618489/WARRANTY-----Here-is-what-you-should-expect---

So quit hating on pussyfooter and man the fuck up

I'm not hating on anyone? I went back in forth with pussyfoot earlier simply because of how his arrogant, prick-ish first comment. He seems to be a bid deal around here and arguing with him got me in a bit of trouble.

"man the fuck up"? I think anyone whose skiing is sponsored by their own work can at least sympathize. Not necessarily agree with, but at least sympathize. I don't make/have very much money, but I deserve to be in a sport I enjoy as anyone else does, you know?

Let me explain the primary thing that frustrated me for everyone. Is this event with my ski happened almost three weekends ago now. I'm not sure it was the stump that did it, but oh well.

What is frustrating, is my local shop contacted K2 and gave them whatever variant of my story they did last week. K2 responded quick, which is a plus, but said I need proof of purchase and it needs to be under a year to be in warranty.

I dug around, found my proof of purchase and it was well under a year for them to warranty my skis. Not to mention most people aren't skiing 365 days of the year, but I digress. I took it to them to the shop and had information sent through just to hit the "no, we don't cover that" in the end. I decided to cut out the middle man and contact them myself.

When I contacted them they nowhere gave me false hope, but I felt like I was sent another wild goose chase, just to have them repeat themselves before they were even finished working with me (ie. look at pictures I sent, listen to my story, etc.).

This Monday is when I did all this running around for nothing, and I work graveyards now dude. I slept one hour before having my shop calling and begin hopping through hoops until the evening. Of course I wasn't spanking-my-ass-happy about that. Who would be?

I'm over it now. I'll get a new pair of skis in the early spring time and figure out something to do with my Pettitor's in the mean time.
 
Waaaay back I had some salomon 3v slalom skis. Basically they were sitting in my garage for like a good couple months whilst I was out with an injury. Took them out and noticed the tip had like totally delammed on both sides; the nose was completely flat and useless. Within warrenty, we contacted salomon, took them to the local rep. He told us we were lying and had probably run them over.(He later decided to tell us that the delam was due to me skiing slalom gates, fuck me right?) We took the matter further, but with all the dicking about, the warrenty had expired and then there was no choice.

Tldr; fuck salomon.
 
Friend of mine absolutely hates Line,hates their team with the exception of Wallisch and Wesson, hates their graphics, their ski construction and evreything else. I personally love Line so I don't really see what's wrong with their stuff. If I didn't have Armada's I'd have Line or J skis.
 
I had a pair of liberty LTE's that I broke my first season riding them. It was just from landing too backseat after coming off of a drop rail a little weird. I was pretty pissed at the time but after being on a couple different skis since then, I have come to miss those flimsy bastards. I'll probably be making another liberty purchase in the future despite them being so frail.
 
What this comes down to is the fact that the customer is always right and even if it shouldn't be covered by warranty the fact that the customer went out of their way to contact you should mean something. You don't even have to warranty the ski just explain that you don't cover impact issues but you could maybe give that customer a pro deal price. That way the comlany keeps their rep and that customer is then more likely to be a return customer.
 
Totally think that K2 should have gone with a discount on a new pair or at least a better explaination of why they can't cover it.

I haven't really had any terrible experiences with companies however K2 skis are known to De-lam.
 
13247734:pussyfooter said:
Man I LOL'd hard, thanks for that.

Eheath buddy, you're a fucking goof. Get your useless filmer ego out for your ass and stop acting like a cock. (Btw the amount of down votes you have on every single one of your comments is truly embarrassing, and i think it shows what the people here truly think of you) :)
 
2.jpg


buy real skis and you wont have these kinds of problems
 
If you crash your new car into a pole a few days after you buy it will the car company warranty your car? No.

If the transmission starts to fail from normal driving or another similar problem they will.

Its pretty straight forward.

We get it, it sucks, but its not the manufacturers fault.
 
Eheath comments are double digit negative right now, but the man is right. As someone who did warranty ski stuff in past, I wouldn't expect any attentive manufacturer who gives a shit to tell you any different. If anything, k2 sounds like they at least get back to you in a timely manner, better than others.
 
13248196:masterhatin said:
Not a fan of moment skis, they never have a full wrap edge. Mine started just splitting away from the ski, I noticed other peoples doing the same. Anyone seen or heard of this?

there's plusses and minuses to having a full wrap versus not haha, look em up and if you don't like skis without a full wrap don't buy them...
 
13248141:onenerdykid said:
Believe it or not, these products are actually expensive to make. Fancy materials, mold costs, R&D... it all adds up. If you want to make it seem less expensive, take up biking. Skiing becomes a bargain super quick ;)

Haha onenerdykid ive seen u on vitalmtb... no joke about dh being as expensive as crap tho! 300 bucks for some skis seems like nothing compared to dh!
 
13248141:onenerdykid said:
Believe it or not, these products are actually expensive to make. Fancy materials, mold costs, R&D... it all adds up. If you want to make it seem less expensive, take up biking. Skiing becomes a bargain super quick ;)

Haha onenerdykid ive seen u on vitalmtb... no joke about dh being as expensive as crap tho! 300 bucks for some skis seems like nothing compared to dh!
 
SO. If you bought a car and then crashed it into a log on you 5th day and asked for a warrenty do you think you would get one? NO.

Don't hit logs. end of story.
 
Would you crash your car after you bought it and try to..na im just fuckin around. You just had bad luck. Sometimes you get the short straw and people arent gonna go out of their way to help. I find its best to just not expect companies to do shit like that.
 
13248186:onenerdykid said:
One of the things you guys need to understand about the vast majority of global hardgoods companies (ski, snowboard, bike, car, etc) is that they are not set up to deal directly with consumers (you). They have a dealer network and are really dependent upon those dealers. Can you imagine how many emails from all around the world get sent to info@atomic.com? You guys have a hard enough time hearing back from smaller companies, let alone a brand that is doing business in all corners of the world.

I know our current generation loves to email/internet correspondence rather than going to a shop (not singling OP out here, just a general observation) but with a lot of brands you will have far more success getting your questions answered when you go to a dealer. If they can't help, then they will get in touch directly with someone who can.

Whoa there bud, dont get so far ahead of yourself man.

I know.

I am me, not 'you guys'

also my scenario differs much from OP's.

I first attempted local dealer, then found rep, then region rep, then company, all via phone before email. I actually prefer going into a shop also, fuck ordering anything online if there's a way I can see it and hold it in person before purchasing

I did not send an email to info@atomic

settle down bud, I see you work for atomic on your profile. settle down. Ya'll'be'alright
 
13249419:spliff.Life said:
Whoa there bud, dont get so far ahead of yourself man.

I know.

I am me, not 'you guys'

also my scenario differs much from OP's.

I first attempted local dealer, then found rep, then region rep, then company, all via phone before email. I actually prefer going into a shop also, fuck ordering anything online if there's a way I can see it and hold it in person before purchasing

I did not send an email to info@atomic

settle down bud, I see you work for atomic on your profile. settle down. Ya'll'be'alright

I think you are misinterpreting the tone of my response. I think anyone who interacts with me on here knows that I don't flip out on people. You didn't mention any of these details in your original post, you simply said you tried to contact Atomic. Given that so many NSers try to reach out directly, I thought my response was fitting given the information you gave.

If you want, send me a PM with pics of your skis. I would be totally happy to show the ski guys here in Austria and see if we can figure out what went wrong.
 
13249419:spliff.Life said:
Whoa there bud, dont get so far ahead of yourself man.

I know.

I am me, not 'you guys'

also my scenario differs much from OP's.

I first attempted local dealer, then found rep, then region rep, then company, all via phone before email. I actually prefer going into a shop also, fuck ordering anything online if there's a way I can see it and hold it in person before purchasing

I did not send an email to info@atomic

settle down bud, I see you work for atomic on your profile. settle down. Ya'll'be'alright

There's a weird little mans complex in there somewhere....
 
13249568:onenerdykid said:
I think you are misinterpreting the tone of my response. I think anyone who interacts with me on here knows that I don't flip out on people. You didn't mention any of these details in your original post, you simply said you tried to contact Atomic. Given that so many NSers try to reach out directly, I thought my response was fitting given the information you gave.

If you want, send me a PM with pics of your skis. I would be totally happy to show the ski guys here in Austria and see if we can figure out what went wrong.

hahaha I guess I was stoney ramblin on the interwebs a little bit, sorry for that. I didnt think you flipped out on me. I think you responded how I and many others would probably have if we were in your position and dealt with the people and situations you probably do on a regular basis. I know you werent directly pushing those generalizations on me, but it was my post you chose to use to do so
 
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