JTTrembles
Active member
My hate for Salomon skis is unreal.
				
			13247943:onenerdykid said:From one (ex)shop kid to another, I do agree but it's standard policy among every brand not to cover impact damage under "warranty". Warranty means it broke due the company's fault, whereas "crash replacement" means it broke due to user error. I've never really seen any company fully credit someone with a free bike frame, ski, binding, helmet, etc when it broke due to user error. What I have seen a ton of companies due, however, is offer a discount on the customer's next purchase/replacing the broken item (i.e. crash replacement). That has always seemed fair to me, and it makes me wonder why it wasn't offered here...
What we don't know here in this situation, is how the OP behaved on the phone or at the shop. If he was argumentative or came across in the wrong way, then it can turn any deal sour. This is what we don't know.
13247869:Stope.Neeze said:Shut up fat ass, if you actually crawled out of your basement and ski'd once and a while maybe you'd be able to sympathize with OP.
13248109:gnarballsianm said:All ski companies make me rage a little on the inside because of how expensive their products are

13248157:spliff.Life said:I have 2 pairs of atomic patents. both exactly the same size and everything. both have both sidewalls underfoot collapsed, exact same way and everything. I have tried to contact atomic multiple times, not even for free skis or warranty, just to see what they say. Obviously they dont want to help or communicate
13247218:Bender. said:I want more details on this. I barely saw that they were coming out with goggles and shit a year or so ago, but didn't pay much attention.
13248075:Substitute said:True. Op could have been an ass, we don't know.
Tell us Op how did you act?
13248141:onenerdykid said:Believe it or not, these products are actually expensive to make. Fancy materials, mold costs, R&D... it all adds up. If you want to make it seem less expensive, take up biking. Skiing becomes a bargain super quick
topic:Bender. said:I bent one of my Pettitor's
13247716:pussyfooter said:Do I have k2s? Im not defending k2, i just think its so damn silly when people complain about breaking their skis when it was their fault. How do you know for a fact k2 skis are the only skis that would have broken? Also im pretty sure this is the first time you admitted it wasn't k2s fault, even thought you backhandedly tried to dog their production quality.
Anyways, I'm not sure why you're getting so worked up about something you did wrong. I just think its ridiculous to put a company on blast over a situation that didn't warrant such a reaction, thats all.
Feel free to not respond to this, if you want to thats okay but at this point it seems like a waste.
13247476:Bender. said:Not sure if you're trolling or you're a genuine fool.
Regardless, I'll entertain your silly comment.
No, I take flawless care of my equipment. In and outside of skiing. Something you must not do, is I actually USE my equipment. Shit happens, and I typically understand. Equipment breaks and fails all the time in action sports. Thanks for the know-it-all comment though.
I'm not sure how it looks from beginner groomers where you're at, but catching your skis, getting hung up, and yes occasionally having even a rockered ski collide something is very common. The fact is I was upset that I have put many other skis through the wringer and have fallen in sketchy zones (you know, trying to progress. Oh wait.) and have had everything hold up fine.
I used the skis for literally 4 days. 2 of which were on groomers primarily. The only thing I can think of that bent them (since I did NOT see it go down) is when I hit the stump. You act like you were there. It was literally one of those mellow-paced, goofy falls that you and your buddies kind of laugh at when they happen.
I didn't sit there and slander K2 in my thread (minus the outsourcing bit), and I didn't blow up to anyone and everyone who disagreed with my thoughts. It's obvious enough who really needs to do the growing up here.
Have a nice day.
13247667:pussyfooter said:Im pretty sure everyone is agreeing with my view on this topic. You broke your ski, it sucks we've all done it before. But putting a company on blast via a newschooelrs thread is so fucking childish, nothing k2 did constructing and designing their ski caused it to break. Any ski can break on day 1 and every ski can/will break.
Now shut up and stop trying to displace your sorrow by being immature and unreasonable.
13248186:onenerdykid said:I know our current generation loves to email/internet correspondence rather than going to a shop (not singling OP out here, just a general observation) but with a lot of brands you will have far more success getting your questions answered when you go to a dealer. If they can't help, then they will get in touch directly with someone who can.
13248325:brewernovascotia said:did they look you up on NS, your name is bender.
13247476:Bender. said:Not sure if you're trolling or you're a genuine fool.
Regardless, I'll entertain your silly comment.
No, I take flawless care of my equipment. In and outside of skiing. Something you must not do, is I actually USE my equipment. Shit happens, and I typically understand. Equipment breaks and fails all the time in action sports. Thanks for the know-it-all comment though.
I'm not sure how it looks from beginner groomers where you're at, but catching your skis, getting hung up, and yes occasionally having even a rockered ski collide something is very common. The fact is I was upset that I have put many other skis through the wringer and have fallen in sketchy zones (you know, trying to progress. Oh wait.) and have had everything hold up fine.
I used the skis for literally 4 days. 2 of which were on groomers primarily. The only thing I can think of that bent them (since I did NOT see it go down) is when I hit the stump. You act like you were there. It was literally one of those mellow-paced, goofy falls that you and your buddies kind of laugh at when they happen.
I didn't sit there and slander K2 in my thread (minus the outsourcing bit), and I didn't blow up to anyone and everyone who disagreed with my thoughts. It's obvious enough who really needs to do the growing up here.
Have a nice day.
13248335:Ebola said:eheath your skis broke under the 1200 metric tons of pressure you applied to them, not from hitting a stump.
13247116:Moon_Shoes said:Fuck Kastle. My skis broke a total of 5 times during the 12-13 season. They told me they couldn't replace them, and I called them out on having shitty skis. They're excuse was "if you look at high level athletes, they go through skis like underwear. This is nothing out of the ordinary". I was nowhere near a high level athelete level back then. I could barely slide a rail, and I was afraid of getting more than 10 feet of air. I remember my skis broke one time after a fucking mogul run.
13248368:pussyfooter said:Poor insult, 0/10 for using "ton" and not the correct spelling "Metric Tonne".
13248422:Kakdeg said:"The tonne (British and SI; SI symbol: t) or metric ton (American)"
Did not know you were british my good sir.
13248361:MLJ said:Sorry, but I'm going to have to disagree with you. The problem with your theory, is that if they did accept claims for people breaking their shit, they would go bankrupt from replacing peoples shit. Think about it: In theory, you are right, because you did only spend a couple days skiing your skis, but what about people who ski them for a season, then snap them, and claim they skied once to get a replacement? If they kept great care of the skis, they wouldn't even be dented, and you could pass them off as having been used minimally. On the other hand, you could have someone who skis really hard snap a ski on the first day, but because they skied real hard it looks like theyve used it all their life. And where would you draw the line?
In theory it works, but it would ruin k2 if they did it. Line does it occasionally, but I can guarantee they don't replace all of them, otherwise they wouldn't still be around.
TBH, if you read their warranty it does say only mistakes in manufacturing are covered by warranty. Pretty expressly. So if you ski over a rock/rail/stump/ops mom and break a ski, it isn't really their fault.
Some further reading: https://www.newschoolers.com/forum/thread/618489/WARRANTY-----Here-is-what-you-should-expect---
So quit hating on pussyfooter and man the fuck up
13247667:pussyfooter said:Im pretty sure everyone is agreeing with my view on this topic.
13247734:pussyfooter said:Man I LOL'd hard, thanks for that.

13248073:danbrown said:would you crash your car into a telephone pole and then blame it on the car being defective?
13248196:masterhatin said:Not a fan of moment skis, they never have a full wrap edge. Mine started just splitting away from the ski, I noticed other peoples doing the same. Anyone seen or heard of this?
13248141:onenerdykid said:Believe it or not, these products are actually expensive to make. Fancy materials, mold costs, R&D... it all adds up. If you want to make it seem less expensive, take up biking. Skiing becomes a bargain super quick
13248141:onenerdykid said:Believe it or not, these products are actually expensive to make. Fancy materials, mold costs, R&D... it all adds up. If you want to make it seem less expensive, take up biking. Skiing becomes a bargain super quick
13248186:onenerdykid said:One of the things you guys need to understand about the vast majority of global hardgoods companies (ski, snowboard, bike, car, etc) is that they are not set up to deal directly with consumers (you). They have a dealer network and are really dependent upon those dealers. Can you imagine how many emails from all around the world get sent to info@atomic.com? You guys have a hard enough time hearing back from smaller companies, let alone a brand that is doing business in all corners of the world.
I know our current generation loves to email/internet correspondence rather than going to a shop (not singling OP out here, just a general observation) but with a lot of brands you will have far more success getting your questions answered when you go to a dealer. If they can't help, then they will get in touch directly with someone who can.
13249419:spliff.Life said:Whoa there bud, dont get so far ahead of yourself man.
I know.
I am me, not 'you guys'
also my scenario differs much from OP's.
I first attempted local dealer, then found rep, then region rep, then company, all via phone before email. I actually prefer going into a shop also, fuck ordering anything online if there's a way I can see it and hold it in person before purchasing
I did not send an email to info@atomic
settle down bud, I see you work for atomic on your profile. settle down. Ya'll'be'alright
13249419:spliff.Life said:Whoa there bud, dont get so far ahead of yourself man.
I know.
I am me, not 'you guys'
also my scenario differs much from OP's.
I first attempted local dealer, then found rep, then region rep, then company, all via phone before email. I actually prefer going into a shop also, fuck ordering anything online if there's a way I can see it and hold it in person before purchasing
I did not send an email to info@atomic
settle down bud, I see you work for atomic on your profile. settle down. Ya'll'be'alright
13249568:onenerdykid said:I think you are misinterpreting the tone of my response. I think anyone who interacts with me on here knows that I don't flip out on people. You didn't mention any of these details in your original post, you simply said you tried to contact Atomic. Given that so many NSers try to reach out directly, I thought my response was fitting given the information you gave.
If you want, send me a PM with pics of your skis. I would be totally happy to show the ski guys here in Austria and see if we can figure out what went wrong.