Wyatt, I hope to hear from you in 10 years with a big apology.  Starting your own business, company, organization, etc. is not an easy thing to do.  There are a lot of complicated procedures that go into making things happen on a daily basis.  Yes, problems shouldn't happen, but they always do.  So when you're trying to start something of your own and some kid is bitching about you making a mistake, while you're trying to fix the problem as best as you can, then I hope you feel some remorse about how you acted earlier in your life.
Blah.  There it is...