^ what he said.
Yes, unfortunately since all our DVDs (and just about every other action sports DVD out there) is made in Cali, very near to our distributor's warehouse, they get DVDs before we do, and in turn get them out to some of their shop accounts before we get our DVDs in at the Level 1 office. So, yes, once in a while shops will get the DVDs in before we do...
Also, Level 1 is a smalllllll operation- right now its myself, and our wunder-intern Schui packing up DVDs and sending them off. Its no small task to sort through hundreds of pre-orders, make sure everyone has the right size T shirt, get 'em all packed up with stickers and posters, and out the door, so it was only Weds that we finally caught up, and got every last pre-order out the door.
This doesn't mean you shouldn't pre-order from Level 1 or other film companies' websites though! Not only are you supporting the film companies directly (margins are 3x better when we sell DVDs through our websites, versus selling DVDs in stores, through our distributors), but you're normally getting a FREE T shirt or hat, poster, stickers, etc... and its never more then a matter of a few days on one end or the other.
I'm also not suggesting its wrong to buy DVDs at your local shop- they need the support too...
Anyway, I digress- Turbo DVDs are shipping all day every day, so if you ordered already, or place an order, you'll see it soon! Even though we're out of T shirts, web orders still come with nifty Turbo posters, and Level 1 die-cut stickerz...
Thanks for the patience and support!