This is a good one

rocktheLPs

rocktheLPs

Active member
So theres a pretty legit (or so i thought) shop about 20 minutes from my house. This shop is called Summit Ski and Snowboard located in framingham MA. I had been in here alot bought many things (hats, hoodies, and a helmet) spending well over 150$ at just this shop. I had even told my mom to go and get her skis mounted there (another 50$). So my mom calls me and tells me to go pick up her skis, I oblige and drive over to the shop, i give the girl my moms return slip thing and start looking around the shop. After awhile i go up to one of the sales people who i had seen in there many times before and i considered him to be a nice guy.

I ask him if i could try on some SPKs, he looks at me weird and says are you just gonna buy them online? i reply maybe, and he says "you know this is a business, ive seen you come in multiple and just try on things. There are 1200$ skis on that wall (points to wall) and customers who will buy them. I have kicked people like you out before. Where do you work anyway" I reply "im in college i dont have a job (then begin to inform him that i have purchased merchandise there before)" he then continues to go on and on about how im screwing him over because i was just browsing a couple times.

So anyways, i know ill never be returning to this shop. Maybe this will make you consider where you shop and how you view your local shop. The main point of this rant is that this guy is a douche and should be punched in the fucking throat.
 
thats pretty dumb, i can see him not wanting to help you out with the whole bootfitting, and not like guide you, but i cant see whats wrong with him just giving you a pair to try on
 
from personal expierence there really good people in there, and if you had told them your situation they would help you out with what you need, i grew up 10 minutes away from summit, and bought all my skis from there, even when i moved, I dont know if business was slow or what but usually Summit is a great shop. Who else in the area is supporting the newschool movement as much as Summit, they carry the brands you need, and there small.

Supporting your Local Shop is important too, it sustains your local skiing community, dont buy all your gear online none of the money gets put back into where you ski. I have bought some items online but a majority of my gear is purchased locally at my shop in Milwaukee or when im back east i stop in at Summit.

 
youre first mistake was telling them you might just buy the boots online anyway, if you were in the shop where i worked, i wouldn't have been as rude as you make that guy out to be, but i would've shown you the door.
 
Theres a Summit near me in Danvers and I dont really like going there cause the guy always talks to me like I'm an idiot and tries to say everything I think is wrong. There all pretty nice, but they make me feel like I'm at a car dealership. Ski Haus in Wilmington is the friendliest shop around (for me, atleast)...hell, they even have a dog thats just as friendly as the people.
 
I agree with you man. as I said in that other thread about east coast shops, summit used to be my "local shop" and I bought a pair of skis from them and some bindings and I went in there recently and the guy was a total douche. They wanted $40 to remount my ripped out heel piece, and he kept talking about how ridiculously abused my skis look and how the tech wouldn't even want work on my bindings cuz they were so beat up. Basically being in that shop felt like being in Ski Market... what a shame.
 
seems like we had different experiences

but

im completely down with supporting my local shop. but i am not down with supporting a complete douche nozzle.

all in all

good riddance
 
just drive 2 minutes down route 9 to ski market and ill hook it up with some good deals for you
 
Two sided issue for me. First, I think that ski shops do need to realize that some of their customers are going to discover online deals. Online will always be cheaper. What the shops need to do is counter this by either giving really good service or something else that a customer cannot get online. And considering how good some sites (backcountry.com) are in terms of online support, sizing, etc, shops are going to have to work harder.

But I completely agree that one should support their local shop. Shit, i would hang out in mine all day if they had a little espresso bar and a table to study at.

Maybe whats needed is a hybrid, like sorta what Evo has done. Have a store, which also hosts kick ass art shows and movies, has a great vibe, and even couches, all of which invite you to come in, and an online site as well. Shit, some of the deals on their website are great, and shop techs there know that and openly recommend it. The store is their showcase for a bunch of stock they have on hand - but they still profit off having that stock if they sell that boot you tried out a few times in their store online.

Bottom line, you should feel like an asshole if you use a store as a showroom and buy your shit elsewhere. Should shops be angry with you, the consumer, for making an educated and smart decision? No. They need to realize the problem and adapt to fix it.
 
you sir have a very valid point, if shops could get a couple things in there to chill on couches, tv etc. i think their business would do better because more customers would find it awesome
 
i like grew up at this place haha its so sick i went there when i was 2 and i always have and not gonna lie if you went to framingham then i can understand. it was probably the fat bald guy or the one who does the tuning (pricks) but the owner teddy is the shit. the one with the dreads yea hes basiclly the man and he wants ppl to come in and chill so dont hate but i understand waht ya mean considering there are some pricks
 
write a complaint letter and say just cause there is that jackass there youare never coming back to that shop

then laugh at him when they fire him
 
I'm kind of indifferent too it but I can see where the shop guy has a point I mean you do pay a bit extra for the customer service ie. trying your boots on and makeing sure they fit, but then if you try a boot on waste their time and then buy it for 30 bucks cheaper online it kinda screws them... I'm not calling the thread starter out I'm just saying people do it.
 
unless you find boots for a hundred bucks cheaper than the shop, always buy boots in person, that's the one thing you really should try on and buy the exact ones that fit you right, plus if you buy boots from a shop and you have problems with it later they can help you out and usually if it's a minor thing they won't charge you so you are getting a little more out of buying in person than online
 
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