Take it from someone who's had a broken ankle inside a ski boot: You don't want them to just "take it off". I went that way, and it fucking kills. It's probably the worst pain I've been in, ever. Next time, they're fucking cutting it off. Cutting is BY FAR the better option.
And, uh, you ate shit and broke your ankles. They're not buying you new boots. Just be glad you're not stuck in the BC dying of pain.