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So the first time i snapped em (as shown on the pic) i went to the shop and they sented them straight to nordica usa. It took 10 days (since i live i canada ) for nordica to give their response. I got a free pair of soul riders in the shop.
The second time i snapped them was more shitty since i was on a ski trip with some friends. i was on day 2 on 5 and they said i got to came back if i wanted to deal something. So i just duct taped my tip and skied the rest of the week. Finally, when i brought em back, i met the owner who just said basically that i got a new pair whenever i want at the shop (700$) . All in all, it's really a great policy considering the fact that i skied on two brand new pairs during the season.