Shop messes up my skis and wants me to pay for it

S

salomon097

Active member
Ok so i bought my skis on ebay over the summer. I take them to the shop this fall and buy my bindings there. I come back a few days later and they are mounted. They are centered like I asked, and everything looks good. Lets fast forward to about January. I'm just skiing down the hill. I'm not doing anything at all. Just riding, and I feel my foot slip forward. My first thought was "thats weird why would my binding release like that?" I look back up the hill, and my whole freakin toe piece pulled right out of my ski. I was like wtf how does that happen? So I take it back to the shop, and the guy tells me they pretty much fucked up when mounting them. They fix it for free and i go about my business. Everything is cool for a while. Now lets fast forward again to about a week ago. The same exact fucking thing happened to my other toe piece on my other ski. I was pissed but I figured whatever, I'll take it back and they'll fix it. So i go back to the shop today. Theres like 4 people sitting behind the counter doing nothing. I explain to them what happened and how it happened to the other ski and how they fixed it for free. The one guy starts talkin to me and hes like "Well its not the mounting job we did or the bindings, its the skis you bought on ebay or whatever." (aka trying to say its not there fault.) He then goes on to tell me that the mounting screws don't stick into foam core skis and that this happens all the time. I'm like wtf? Then he gets all on the defensive and is like "Just dont go around bad mouthing our shop becasue of something liek this. Which i dont. Theres a shop 5 minutes from my house and i drive 30 minutes all the way down to these guys so of course i support them and wouldnt talk shit about them. Anyway, tons of people have foam core skis and i'm sure this doesnt happen to all of them. Then one of the other guys behind the counter is like "So how much do we charge him to fix it?" and another girl is like"Just charge him the the cost to mount a air of bindings." I was like are you serious? And she just looked at me. And again im like seriously? you fixed the first binding for free and wont fix the second one? its obvious you guys messed them up. so they continue to tell me that I wont get charged right now but may get charged whan i pick them up. What the hell is wrong with these people? They obviosuly messed it up if it happened to both toe pieces. And the guy trys tellin me its the foam core in the ski? whats the real problem here?

Cliff Notes: Bindings pulled out of my ski, the shop where i got them mounted fixed it for free. Same thing happened to the other ski, and they want to charge me for it for the full price of a mounting and are trying to tell me that it wasn't their fault and that they mounted them right, and that it wasn't the binding because i bought them there, and that it was the skis fault because i got them on ebay and it ripped out because the ski has a foam core.

 
go back some other time and talk to some diff people

deff dont think it has anything to do with the core of the ski unless u didnt buy them brand new...
 
hmmmm that sucks dude. my guess is the guy who gave the free remounting is a higher up that knows somethign and gave you a discount cause he knows what's up. so find that guy and talk to him.
 
what shop is it?

and you should go back and deal with the owner/manager or the guy dealt with the first round.
 
definitely talk to someone higher up, namely the exact guy that you dealt with for the first binding and tell him that it happened to the other and it should be fine. If you can't get to original guy make the person you're talking to get their manager and tell him the exact story you told here he should help you out cuz he wants to keep your business probably.
 
ya i have a couple buddies that work at ski shops. And what they don't say to your face is basicly that if you tell them you bought the skis online then they don't have the time of day for you when they would much rather be spending time with somone who spends money on their skis aswell as bindings. This is not how it should be nor how it is everywhere but this is just my two cents on the subject.
 
i agree. i mean, just look at it as fifteen bucks a time...that's really not that bad over the course of a season. also, it could always have been something a lot worse if your bindings are just ripping out, so just be glad you're only out fifteen.
 
yea but if they just mounted them right the first time i wouldn't have to go through all of this. look at the money i spent on gas just to rive down there 3 times now, when it never should have even ripped out in the first place. and thank god i was just riding down the hill when it decided to pop off and not like on a rail or something because i could have got pretty fucked up.
 
What skis were they? Foam core skis generally have a mounting area which is reinforced to accept the screws, if by mounting center they put the crews outside this area they are almost guaranteed to come out of the ski eventually.
 
The last time I had my skis mounted by a shop they charged me $60, I had no idea it cost that much until I picked them up. Suffice to say I've been mounting my own skis since, and love it. Not only is it fun to do but you can do it correct and not risk having a shop fuck it up. It's pretty hard to mess up if you know what you're doing and have the right tools.
 
the thing i dont understand, is that the first guy told you they fd them up mounting them, and the second trip, somehow it was your fault.???????? as a shop they should back their shit. I know you ski park and are hard on your shit but seriously a foam core dosent cause that to happen....
 
what type of binders? ive had fks toes rip out numerous times, but never thought of it as the shops fault. i paid to fix it a couple times for heli coils but for the most part they did it for free. is $15 or so really worth this big of a deal? it wouldve been less stress to just pay and forget about it
 
Not exactly the shop's fault unless they didn't drill your bindings in the whole way, regardless, I'd firebomb them for being pricks about it.
 
i took them to the repair shop at the mountain and the guy told me whoever mounted them drilled the hole the wrong size and filled it with epoxy and then put the screws in that. then the epoxy hardened around the screw, making it smooth, which caused it to pull right out like that.
 
wow that's fucked up

go back to the shop and tell them that, and tell them the just lost a customer

and then smack the shit out of anyone in sight - men, woman, and kids
 
exactly. Also I probably would have asked if the other one was screwed up too and if tehy could fix that the first time.
 
Could even be a potential fault with the ski

It's unlikely that the shop didn't drill deep enough, so I don't see how you could pull out a toepiece whilst 'just skiing along'
 
call up the shop and ask to speak to the manger/owner or whoever is in charge, explain the situation to him calmly, and explain to him how its his or the shops fault that they screwed up the mount. if the skis were not designed to be center mounted maybe ask him why they didn't tell you that before the first mount. you also might want to mention how much of a good customer to the shop you are, and how if the shop chooses not to fix the problem that they probably created, you will choose not to give you business to the shop, and you will also tell people about you bad experiance with the shop.

simply put play nice at first, then if you don't get what you want stop using the shop and tell others about how the shop screwed you. if the shop really does screw you you should put the name of the shop in the thread so people will be able to know to stay away from the shop.
 
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