Shop increasing price

[jwilly]

So I recently blew apart my pivot's and brought them into a local ski shop that I've had a friendly relationship with for about 10 years or so. I'm a uni student, so I don't have much expendable income and buying new bindings is already a big deal for me. So I pick out some Tyrolia attack 13's and pay with my credit card, the bill is $309, and it gets declined. I step outside, and I remember that I recently paid it off and needed to wait a couple of days. I go back in to pay with my debit card, and some Karen is now behind the desk and hands me a bill that's now $339.

I ask why it's more expensive, and she says that it's for the mount fee? The other employee I was with had worked out the price to include a mount, so I grabbed the other declined bill with the original $309 price, and she shrugs it off. This entire situation was super uncomfortable and reeked of BS. I end up paying for it and then getting a call 10 min later that they need to put some shitty marker binding on for more money because the mount doesn't fit properly with the Tyrolia's. I'm ready to cause a scene when I pick my shit up, but maybe I'm overreacting.

What would you guys do in my scenario?

**This thread was edited on Dec 21st 2020 at 4:38:22pm

 

[9try]

Cause a scene

 

[skuff]

Cause a scene

And don't wait for them to call you "sir"

 

[BAA]

So I recently blew apart my pivot's and brought them into a local ski shop that I've had a friendly relationship with for about 10 years or so. I'm a uni student, so I don't have a lot of expendable income and buying new bindings is already a big deal for me. So I pick out some Tyrolia attack 13's and go to pay with my credit card, the bill is $309 and it gets declined, I step outside and I remember that I just recently paid it off and need to wait a couple of days. I go back in to pay with my debit card, and some Karen is now behind the desk and hands me a bill that's now $339.

I ask why it's more expensive, and she says that it's for the mount? I grabbed the other declined bill with the original $309 price, and she shrugs it off. I end up paying for it and then getting a call 10 min later that they need to put some shitty marker binding on for more money because the mount doesn't fit properly with the Tyrolia's. I'm ready to cause a scene when I pick my shit up, but maybe I'm overreacting.

What would you guys do in my scenario?

Tell them to honor the original price or pick up your gear and leave

 

[SWRTOFFICIAL]

Thats fucked

 

[trawdog]

Fuckin karens

 

[OregonDead]

yeah ask to talk to the original guy about the price and also about why they can't figure out a place to mount the tyrolias

 

[NattyNine]

pics or didn't happen.

 

[mnosbod]

Keep that old price stub that said $309. Stay calm and ask for the manager when you pick up your stuff and explain. Can't hurt to call in advance and speak to the manager ahead of time. Explain the situation and your expectations. Stay cool but be assertive. $300 is alot of money don't let em jerk ya around. if it doesn't feel right, say so

 

[CossackMalone]

Plenty of attack 13s online for way less than 300$. If it were me I would tell them not to mount it, get the refund, and then find a shop with normally priced bindings.

 

[jwilly]

Keep that old price stub that said $309. Stay calm and ask for the manager when you pick up your stuff and explain. Can't hurt to call in advance and speak to the manager ahead of time. Explain the situation and your expectations. Stay cool but be assertive. $300 is alot of money don't let em jerk ya around. if it doesn't feel right, say so

I rolled up and talked with the manager. They didn't have the price on file because the card was declined. so they pretty much didn't do shit and brought my skis out with griffons on after a call they said would put on jesters I called the credit card company, and they said there's no way to see a declined transaction amount, so I'm feeling pretty defeated

 

[TBONE902]

yeah that's bad, attack 13's retail for less than 300$CAD and a shop should always honour an original quoted price

 

[CatdickBojangles]

Attack 13s are like $200. Looks like you got double played son.

 

[PsychicMigration]

I wouldn't have paid for it in the first place neverminded after the binding switch sounds like they're just a bunch of kooks. Get yourself a setup to mount bindings saves tons of money after 2 mounts.

 

[jwilly]

Attack 13s are like $200. Looks like you got double played son.

I think the price was $249 cad, plus a mount totalling to $309, seemed reasonable to me at the time

 

[mnosbod]

I rolled up and talked with the manager. They didn't have the price on file because the card was declined. so they pretty much didn't do shit and brought my skis out with griffons on after a call they said would put on jesters I called the credit card company, and they said there's no way to see a declined transaction amount, so I'm feeling pretty defeated

Dang bud that sounds really frustrating. What's their return policy? You said you have some history with this shop? Don't let them give you a product you don't want. If you haven't rode those Griffons return them. Maybe some other shop will help you out? No matter what I think it's time to find a new shop. If they are pressuring you to make decisions you're not comfy with, charging above retail for it, AND not making it right when you speak to management.. that ain't it man

 

[OhJay]

Gonna play devil’s advocate here and think from the shop’s perspective...

So initially it sounds like they forgot the mount fee ($30 sounds standard if all you bought were bindings), and when they tried to ring you up the correct amount, you explained the situation and they honored the original guy’s mistake instead of pushing back. I personally don’t think the shop had to do that, but good on them.

As for the part about calling you back about tyrolias not fitting and needing to go w Markers, yea it sucks that they couldn’t identify that issue while you were there. My guess is they’re probably slammed seeing it’s the holidays and techs are too busy to look it over before accepting your skis. At least they’re doing their job to make sure the remount holes wont be too close to the pivots’ before drilling away (which I honestly wouldn’t be too surprised if that happened, from all the threads showing up here).

Just stay chill and talk to them about other options. Only lame thing I can see from here is that they didn’t ask if you’d be cool w mounting the tyrolias slightly fwd or back to allow for proper spacing of holes.

Honestly, only thing I’d push for at this point is for them to keep honoring the free mount.

Edit: ok reread the replies by OP and shits def fucked lol, sorry you had to deal w that. Thought the 309 was just retail (and thought u were getting 16s at that price). And the fact they put on griffons when it was supposed to be jesters? Release the Karen my friend.

**This post was edited on Dec 21st 2020 at 7:39:44pm

 

[anders_a]

pivot toe rear holes crashes with marker toe rear hols... so this seems weird.

for that price you should have gotten new pivots

 

[jwilly]

It was specified to go 1 or 2 cm back for the holes. I ended up sending an email then talked to the owner on the phone and they apologized for not getting the correct price and the miscommunication over the phone. I do feel better after being apologized too though I shoulda copped pivots from the other shop in town. Turns out the previous owners that I knew sold the store back in march to some new guys

Gonna play devil’s advocate here and think from the shop’s perspective...

So initially it sounds like they forgot the mount fee ($30 sounds standard if all you bought were bindings), and when they tried to ring you up the correct amount, you explained the situation and they honored the original guy’s mistake instead of pushing back. I personally don’t think the shop had to do that, but good on them.

As for the part about calling you back about tyrolias not fitting and needing to go w Markers, yea it sucks that they couldn’t identify that issue while you were there. My guess is they’re probably slammed seeing it’s the holidays and techs are too busy to look it over before accepting your skis. At least they’re doing their job to make sure the remount holes wont be too close to the pivots’ before drilling away (which I honestly wouldn’t be too surprised if that happened, from all the threads showing up here).

Just stay chill and talk to them about other options. Only lame thing I can see from here is that they didn’t ask if you’d be cool w mounting the tyrolias slightly fwd or back to allow for proper spacing of holes.

Honestly, only thing I’d push for at this point is for them to keep honoring the free mount.

Edit: ok reread the replies by OP and shits def fucked lol, sorry you had to deal w that. Thought the 309 was just retail (and thought u were getting 16s at that price). And the fact they put on griffons when it was supposed to be jesters? Release the Karen my friend.

**This post was edited on Dec 21st 2020 at 7:39:44pm

 

[.Roockley.]

Had something similar happen a few weeks ago with the 'locals' store in town. Bought new pivots and got told it would be another $75 to mount them.

Went elsewhere and gave them the business instead

 

[SofaKingSick]

Yikes, prices aside I'd be speechless if someone put markers on my skis without asking lmao

OP I'm sorry, be kind but assertive when you go back and please keep us updated

 

[r00kie]

Can we all agree that the "support your local shop" mantra needs to die off? The last month has been story after story of bad service from shops. I know there are plenty of good shops out there that should be stood by but the idea that your local shop should be supported just because they are your local shop is dumb and excuses shit like this. Nothing wrong with buying all online and learning to mount yourself. The market is shifting that way for a reason.

 

[weastcoat]

Don’t buy shit like that from shops. Always cheaper online.

 

[HAMNATION]

That’s why I only at in beer

 

[BigPurpleSkiSuit]

Prices seem bizarre, I know it's canadian money, but still...I just paid 170 from EVO for attack 13s, and there were other deals you could get too. Shop seems really expensive.

 

[Session]

Prices seem bizarre, I know it's canadian money, but still...I just paid 170 from EVO for attack 13s, and there were other deals you could get too. Shop seems really expensive.

Was just gonna say I bought a pair of attacks from Evo for 170. Though I did go down the street for the second pair and pay 200 because my Jeffery's absolutely needed the green ones.

 

[270on420out]

Yeah I would never give that shop your business again.

 

[armchair_skier]

GET YOUR SKIS AND GET YOUR MONEY THEN GET THE FUCK OUT OF THAT SHOP ASAP

 

[ReturnToMonkey]

That’s why I only at in beer

I only beer too

 

[dmcdmc]

That sucks. The cost increasing is the least egregious failure on their part. Prices going up over time I can kind of understand. Taking your money and then switching the product on your is something I wouldn't have accepted. They should know what is in stock and what they can and can't mount before taking a your money.

BTW a Karen is someone who makes a big deal out of nothing, often asking to speak to a manager to try to get their way. Doesn't sound like the woman behind the desk was trying to go over your head at all.

 

[jwilly]

That sucks. The cost increasing is the least egregious failure on their part. Prices going up over time I can kind of understand. Taking your money and then switching the product on your is something I wouldn't have accepted. They should know what is in stock and what they can and can't mount before taking a your money.

BTW a Karen is someone who makes a big deal out of nothing, often asking to speak to a manager to try to get their way. Doesn't sound like the woman behind the desk was trying to go over your head at all.

Prices do not increase by 30 dollars in the time span of 7 minutes. This shop has fallen so low from what I remember it.

I know a Karen when I see one but I see your point

 

[Young_patty]

Tbh just take your stuff somewhere else. Order the bindings online cause $300 is a lot for a pair of attacks.

just let the shop feel it through capitalism

 

[animator]

Gonna play devil’s advocate here and think from the shop’s perspective...

So initially it sounds like they forgot the mount fee ($30 sounds standard if all you bought were bindings), and when they tried to ring you up the correct amount, you explained the situation and they honored the original guy’s mistake instead of pushing back. I personally don’t think the shop had to do that, but good on them.

As for the part about calling you back about tyrolias not fitting and needing to go w Markers, yea it sucks that they couldn’t identify that issue while you were there. My guess is they’re probably slammed seeing it’s the holidays and techs are too busy to look it over before accepting your skis. At least they’re doing their job to make sure the remount holes wont be too close to the pivots’ before drilling away (which I honestly wouldn’t be too surprised if that happened, from all the threads showing up here).

Just stay chill and talk to them about other options. Only lame thing I can see from here is that they didn’t ask if you’d be cool w mounting the tyrolias slightly fwd or back to allow for proper spacing of holes.

Honestly, only thing I’d push for at this point is for them to keep honoring the free mount.

Edit: ok reread the replies by OP and shits def fucked lol, sorry you had to deal w that. Thought the 309 was just retail (and thought u were getting 16s at that price). And the fact they put on griffons when it was supposed to be jesters? Release the Karen my friend.

**This post was edited on Dec 21st 2020 at 7:39:44pm

No clue where you live but I’ve never been to a shop that charges someone to mount bindings that were purchased in said shop

 

[cool_name]

No clue where you live but I’ve never been to a shop that charges someone to mount bindings that were purchased in said shop

I would probably leave on principle if a shop tried to charge me for mounting shit I bought there

 

[animator]

I would probably leave on principle if a shop tried to charge me for mounting shit I bought there

Yeah I’ve never heard of that

 

[SofaKingSick]

No clue where you live but I’ve never been to a shop that charges someone to mount bindings that were purchased in said shop

i often see it as a mount is $x, it's free if you bought the skis and the bindings there, and it's somewhere between $x and free if you bought one of the two items at the shop

 

[animator]

i often see it as a mount is $x, it's free if you bought the skis and the bindings there, and it's somewhere between $x and free if you bought one of the two items at the shop

At my shop we charge people if the bindings aren’t from here, and we don’t charge them if the bindings are from here. Usually if people buy skis and boots from us well throw in the mount as well. Simple

 

[Twinjibber77]

I would be most pissed about the Marker mix-up... that's trash

 

[.Roockley.]

Mounting is one of those things that don't really make or break a ski shops sales, so free mounts are used as a good way to garner good will and repeat customers. Or at least every ski shop I've worked in worked that mind set

 

[Obama_care]

Write bad reviews every where google and Yelp and if they don’t have a lot of reviews which I assume they should bring it back too original price

 

[OhJay]

At my shop we charge people if the bindings aren’t from here, and we don’t charge them if the bindings are from here. Usually if people buy skis and boots from us well throw in the mount as well. Simple

Hah, wish it were that simple where I live in Seattle, but shit in general ain't cheap around here.

Evo and one other shop my way will charge you something unless you bought skis, boots, and bindings all new that season with them. Pretty much like what Sofaking said.