nomensteven's got it right on. take them to a shop and they will get in touch with salomon about it. depending on the shop, you might have to pay shipping. usually if its coming from a shop, companies dont care if there is a receipt or not. i've sent skis back to salomon before without a receipt and had a new pair waiting for me at the shop in under two weeks. you can call salomon and find out the status of your skis, where they are, etc, they were super helpful to me. it looks like its a warrenty issue to me.