This is true, but come on man, be real! They're a BUSINESS. It's survival of the fittest, and if you can't survive you shouldn't be in the business.
Aside from all of the poor communication and tracking numbers/shipping debacle, they've been sending the wrong stuff!
This is a quote from BamBam in the other thread:
"Yeah mine showed up without the low marked value as promised. Bam, £30 extra. Whetever, I open up the box and it's a jacket inside instead of the pants I ordered. Saga, I've defended you throughout this whole episode but this is ridiculous. Their voicemail bank is full so hopefully I'll get a reply to my email."