His attitude, mainly. He just has no respect for customers and acts like he hates his job. He lets his bulldog run around on the track right before you'd go, and he is such a stickler for rules. Apparently this one time, a mom taking her son and a friend got turned away because they had not had enough signatures on the friend's paperwork, and they had driven 40 miles to go there. Asshole. Rules are rules, but the way you enforce them is your own deal.