Really, Level 1?

FreeskierRocco.

FreeskierRocco.

Active member
So in July I preordered Eye Trip, and along with the order I ordered a sticker pack and a poster pack. In September (or whenever they started sending out) I saw everyone was getting their orders, and I wasn't.

So, this was the first time I emailed them, and they replied very quickly and got my movie and sticker pack out to me. During this they told me that the posters ship in a seperate poster tube, which I understand so I figure it would come within a couple days.

2 weeks after I receive my movie and stickers, I still dont have my posters. I email them, they respond saying they will resend, I still don't receive them.

For the last 3 months, I've been emailing Level 1 and now they don't even respond to me. I understand it's only posters and whatnot, but I PAID for the almost 6 months ago.

What should I do, NS?
 
From all these threads it sure seems like the ski industry in general needs to figure out how to use the postal system....
 
i don't know it, but i'm sure some one on here does and could give it to you if you asked them
 
yeah that blows, but give them the benefit of the doubt - ive only had good experiences with them.

review your order to make sure you put the right address, then try to get in contact with them, I know it must be frustrating but im sure theyre not intentionally ignoring you
 
haha yes this. ive had great experiences and service with moment and armada. and thats about it. Luke at moment is awesome, and Armada just gets back to me within a few hours. level one however ive had a similar problem: 2 years ago i ordered a jiberish colab hoodie and it took 8 weeks to come and it was ordered in november
 
yea shit happens. i've never done anything with moment, but armada has good customer service. the problem with level 1 is that its not a big company. its just a couple of guys making movies. they're so busy doing their own projects and work or school or whatever, that stuff like this just gets missed. i'm sure you've been really busy and just forgot to do something, well that is how this stuff happens.
 
The address is correct because I got the movie and stickers which were in the same order.

If anyone has Bermans email please PM me. Bishop hasn't responded.
 
it seems like every company you order from finds a way to dick you around for a bit or ship the wrong gear. starting with teh NS tshirts you bought a year or so ago
 
Hey bro i'm not 100% on this, but i think that Tom Wallisch might also have some involvment in the ownership of the company because a few weeks ago he posted a status on Facebook about him being the owner of level 1. It would probably be easier to get his email than Josh's.
 
Wallisch rides for Level 1, pretty sure he doesn't own any of it.

and I'd say Berman's (the owner of Level 1) email would be much easier to get.
 
Think it was like last year I ordered a script tall T and the (at the time) new tall thermals.I got the tall T but no thermal.. after sending them bout 3 emails they answered a bit less than a month later and said they had lost the order. I live in dubai witch is a prtty far way so I understood. To stay loyal to their customer they sent me a NEW thermal + 1 stickerpack..So it obviously means a lot to them to make their customers happy and im sure ull get it soon
 
i have no problems with them at all. i orderd the new collab tall tee, and a sweatshirt. i think i ordered it on like dec. 5? and i got it yesterday. id say thats pretty good. but good luck getting your stuff bro, hopfully they throw in a tee or something.
 
They ran late on my t-shirt order and I just contacted them on facebook. They were pretty good about it. I'd try that.
 
If I may interject for just a moment:
We at Level 1 strive for excellence from filming to filling orders, and we never want to leave a customer or fan dissatisfied. The way this portion of the order was handled was certainly well below our standards, and I take full responsibility for it.
We ship all our posters in separate tubes to ensure quality. I know I personally shipped these posters, and I can only assume they were swallowed somewhere along the line by the USPS. It is a rare occurrence that this happens, but it is an unfortunate reality. By the time I heard about the lack of posters, I was out of the country with little to no internet access.
This is, of course, no excuse.
We will be shipping a brand new set of posters first thing Monday morning, including an autographed poster from our personal collection, as well as extra swag. In addition, this will be refunded.
Thanks for reading
-Jonnie Sirotek
 
We're going to find out (soon) that Saga and Level 1 are owned by the same company.

Or at least their customer support is ran by the same company.
 
I had an issue w/ a sweatshirt order last year sometime, and sent an e-mail about the issue.

Jonnie hooked it up, sent e-mails back and forth a few times, all w/ quick replies and then gave me a hat of my choice for the mix-up/delay. The mix up shouldn't happen in the first place, but i was 100% satisfied w/ the way they handled the situation. Seems like they are always ready to make the customer/fan happy by the message above. Usually mishaps like this are due to something out of the ordinary.

But I do agree on the suggestion that a lot of these new companies are not very good at learning how to use USPS/UPS/FedEx.
 
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