Possible law suit: REI set DIN's incorrectly, only signed off on front DIN's

Lemme translate this thread for everyone else...

"Hi, I'm a gaper who uses REI to mount and adjust my bindings for me. I have no fucking clue what I'm doing and never actually check my gear. I tore my MCL because I ski like a fucking dickhead but instead of accepting this fact, I tried to find any reason aside from my shitty skiing for this injury. I checked my gear for the first time ever and found the DINs DIDN'T MATCH!!! ITS REI'S FAULT I FELL AND GOT INJURED AND ITS MY AMERICAN RIGHT TO SUE SOMEONE FOR MY MISTAKES!!"

Let's hope someone's negligence kills you next time, you piece of shit.
 
BTW forwarded this thread to REI with the header, "In case some stupid fucking gaper decides to sue you"

Good luck proving this in court when you admitted online that you set your own DINS, didn't check the work before signing and you're known to be a fucking idiot.
 
14431152:wasatch_rat said:
It's so frustrating to have a customer fill out all their info, take off their boot, adjust the binding, test the binding (usually takes like 5-10 minutes) have them sign for the adjustment, then charge them (40$ at my shop), when all they wanted was to turn the DIN from 8 to 8.5.

People are so quick to label shop techs as incompetent but they are completely unwilling to learn how to work on their own equipment.
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Holy rant lol. Two things: 1) you don't gotta charge $40 for a binding adjustment. You could charge $0.01 and still be fine. That's your shop's choice. 2) Did it ever cross your mind 99.9% of people don't have equipment to test the release values? That tool is expensive so yeah while setting dins and installing bindings is easy, it's much simpler and faster to have someone do it for you. The added safety is they do this all the time, follow standards, and should be testing release values.
 
People like OP are why we can't have nice things like FWT comps in America. Learning how to adjust your DIN is like learning how to adjust your saddle height on your bike - you should know how to do it on your own.
 
14431272:HypeBeast said:
Holy rant lol. Two things: 1) you don't gotta charge $40 for a binding adjustment. You could charge $0.01 and still be fine. That's your shop's choice. 2) Did it ever cross your mind 99.9% of people don't have equipment to test the release values? That tool is expensive so yeah while setting dins and installing bindings is easy, it's much simpler and faster to have someone do it for you. The added safety is they do this all the time, follow standards, and should be testing release values.
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Lol I know, 8 years worth of salt.

1. I agree 40$ is a lot, but the industry standard binding test machines are not cheap. And no we could not charge $0.01 to test a binding. Besides the labor time, the second we touch a binding we assume liability, why would we do that for free? My whole point is that if people weren't so litigious, then I would happily adjust people's din for no charge.

2. Literally all you need to adjust din is a screwdriver. Anyone can check a din and adjust it. OP wanted a din of 7, he had all the means to make that happen.

To me its like trying to sue a skateshop after getting speed wobbles when they put your trucks on. If you know you like tight trucks, then tighten them. If you know you want a din of 7, do it yourself.
 
14431410:wasatch_rat said:
Lol I know, 8 years worth of salt.

1. I agree 40$ is a lot, but the industry standard binding test machines are not cheap. And no we could not charge $0.01 to test a binding. Besides the labor time, the second we touch a binding we assume liability, why would we do that for free? My whole point is that if people weren't so litigious, then I would happily adjust people's din for no charge.

2. Literally all you need to adjust din is a screwdriver. Anyone can check a din and adjust it. OP wanted a din of 7, he had all the means to make that happen.

To me its like trying to sue a skateshop after getting speed wobbles when they put your trucks on. If you know you like tight trucks, then tighten them. If you know you want a din of 7, do it yourself.
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I mean the dude said REI mounted the heels at 9 and the toes at 7 on both skis.
 
14431418:Graham0596 said:
And he signed off saying they were correct?
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I can't tell what he did. He said they only showed him the toes or some shit. Sounds like a shit sandwich all around. But the bindings were adjusted by the shop incorrectly. This is a little different from wanting your skate trucks tighter, tho.
 
14431429:Chunder_Khat said:
I can't tell what he did. He said they only showed him the toes or some shit. Sounds like a shit sandwich all around. But the bindings were adjusted by the shop incorrectly. This is a little different from wanting your skate trucks tighter, tho.
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For sure, in his post tho he says he only looked at the front. Idk I set my own dins cause a shop wont set em where I want, cause of liability. Just seems stupid to sue imo
 
From working in a ski shop I saw this sometimes, and if you signed the waiver and they signed off with a certified technician than theres nothing you can do sadly. It probably wasnt the dins though.
 
14431155:wasatch_rat said:
Right because an individual moment of clumsiness means an entire corporation is incompetent. Seriously you've never dropped something or knocked something over at work?
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Haven't knocked over something that belongs to a customer at work. Also didn't say the entire corporation is incompetent. But I haven't seen that happen at other shops.
 
topic:crayolaguy said:
Hello community, I come with quite the slander on REI... Pre-season I had my bindings remounted for my new smaller boots and had requested my DIN's be set to 7 on my Tyroila Attack 12's. When I was grabbing my skis, I signed off that they had correctly been set to DIN's of 7, but I was only presented with the front DIN's, and didn't think to check the back ones too, as I figured they were competent to set them both to 7. Fast forward to 12 weeks ago, I tore my MCL skiing after my right ski caught an edge after landing a fat air. Big bummer on the season. Fast forward again to 3 days ago on Friday, I was finally going skiing again and wanted to lower my DIN on just my right bindings to protect that knee a little more. The front was correctly set to 7, however, the back of the bindings had a DIN set to 9! Both of them! I have not touched them since the shop originally set them this way, so I am currently outraged, I set both the back DIN's to 7. Now I am wondering what I should do, there is a high likelihood that REI's incompetence is the reason I tore my MCL or at least contributed to it. Yes, I signed off on their waiver after checking the front DIN's but not the back DIN's.

What should I do here? Try and get some under-the-table compensation? Is it worth a try? Threaten a lawsuit? Has anyone had any similar experiences?

I have attached an image of the DIN's before I set them correctly myself. It is easy to confuse the 7 and the 9 on the back binding as you can see.
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Don't imagine you'll get anywhere mate. You would need to be able to prove they set them like that with maybe a video from the pickup from shop and you've now modified them. It is also up to you to check them. For me I always do, as shops sometimes cock up. You also need to check the mounting was done properly, so no gaps because of pulled screws where they've mushroomed the top layer of the ski for example leading to rapid delamination if nothing is done. For me it is a bit unlikely you would get an MCL because the heal was too high DIN setting as well. Heal release is mostly needed for forward falls, and reading about MCL stuff it tends to involve twisting, but most often side impact as well pushing you knee inwards toward your other knee. So for me the toe piece setup would've been more critical with your type injury. Sometimes you're just unlucky in the precise way you fall, or it doesn't involve enough inertia to make the binding release. Lower skier speed and power is more of a problem for binding release on falling/impact once the DIN is at 7 and above I'd say.
 
14433309:mayslay said:
Haven't knocked over something that belongs to a customer at work. Also didn't say the entire corporation is incompetent. But I haven't seen that happen at other shops.
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you're a moron if you think knocking over a ski is a big deal, or in any way reflects the professionalism and competence of an employee. Lol you would be horrified to see how skis get handled on their way to being tuned.

spends all day hitting rails, getting core shots, and abusing skis, but gets upset because "rEi kNoCKed OveR my sKiS."
 
14433425:wasatch_rat said:
you're a moron if you think knocking over a ski is a big deal, or in any way reflects the professionalism and competence of an employee. Lol you would be horrified to see how skis get handled on their way to being tuned.

spends all day hitting rails, getting core shots, and abusing skis, but gets upset because "rEi kNoCKed OveR my sKiS."
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REI burner account confirmed
 
14433812:skierman said:
WHAT IS GOOGLE!?
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I hear ya.... its a shop online... is it owned by another large US chain, or do they get bad rep cause they're online only? Sorry my question, slightly tongue in cheek though it was, was more around who are they, what do they do and why you lot are bashing them? I'm not in the US and know nothing about the brand...
 
14433878:baz25216 said:
I hear ya.... its a shop online... is it owned by another large US chain, or do they get bad rep cause they're online only? Sorry my question, slightly tongue in cheek though it was, was more around who are they, what do they do and why you lot are bashing them? I'm not in the US and know nothing about the brand...
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Just fuck off already.
 
14433932:Schoess said:
Yeah man I can switch triple 14 both ways
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Homie had to quit hitting jumps before the age of 30 because the knees would blow out under his immense weight. LOL lay off the sugars, fat fuck.
 
Lol ur not very original

14433935:skierman said:
Homie had to quit hitting jumps before the age of 30 because the knees would blow out under his immense weight. LOL lay off the sugars, fat fuck.
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topic:crayolaguy said:
Hello community, I come with quite the slander on REI... Pre-season I had my bindings remounted for my new smaller boots and had requested my DIN's be set to 7 on my Tyroila Attack 12's. When I was grabbing my skis, I signed off that they had correctly been set to DIN's of 7, but I was only presented with the front DIN's, and didn't think to check the back ones too, as I figured they were competent to set them both to 7. Fast forward to 12 weeks ago, I tore my MCL skiing after my right ski caught an edge after landing a fat air. Big bummer on the season. Fast forward again to 3 days ago on Friday, I was finally going skiing again and wanted to lower my DIN on just my right bindings to protect that knee a little more. The front was correctly set to 7, however, the back of the bindings had a DIN set to 9! Both of them! I have not touched them since the shop originally set them this way, so I am currently outraged, I set both the back DIN's to 7. Now I am wondering what I should do, there is a high likelihood that REI's incompetence is the reason I tore my MCL or at least contributed to it. Yes, I signed off on their waiver after checking the front DIN's but not the back DIN's.

What should I do here? Try and get some under-the-table compensation? Is it worth a try? Threaten a lawsuit? Has anyone had any similar experiences?

I have attached an image of the DIN's before I set them correctly myself. It is easy to confuse the 7 and the 9 on the back binding as you can see.
Click to expand...

One thing to keep in mind is that the spring tension sometimes will vary between heel and toe pieces. Shops are allowed to move the din up or down 2 to produce the same result on the din testing machine. What might have happened is that the din was testing low when it was set at 7, (meaning that it was set a 7 but when tested, the springs released as if they were at 5) so they moved it up to 9 to get the same release value as the toes. Not saying that REI didn't fuck up, but that could be why they were both set at 9.
 
Can't believe this is the only guy who said this we all should have went there in our minds immediately.

14434015:arsonnoodle said:
One thing to keep in mind is that the spring tension sometimes will vary between heel and toe pieces. Shops are allowed to move the din up or down 2 to produce the same result on the din testing machine. What might have happened is that the din was testing low when it was set at 7, (meaning that it was set a 7 but when tested, the springs released as if they were at 5) so they moved it up to 9 to get the same release value as the toes. Not saying that REI didn't fuck up, but that could be why they were both set at 9.
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