Summit1776
Member
I ski the Nordica Beast.
I won't ever buy a Nordica product again. I'm going to cover the Nordica logos. Screw Nordica.
Why? Not because the boot is a bad boot. I like the boot. It is outstanding.
Here is why:
I was interested in another boot and wrote them to ask how much it weighed (it was for hiking in).
Their first response was: Go ask a shop.
Nobody here sells that boot. I asked again and mentioned that I do work for a shop and we knew nothing about the boot. (It is only carried by two shops in the country)
The next response was: 'We are trying to avoid handing out information to people looking to buy used second-hand product off the internet or other forums. If you have specific technical questions and you are a shop please either contact your area rep or call us direct'
Since I'm at a shop they assumed I'd like that policy. I don't.
Clearly, Nordica is a company that only stands behind its products while they are on a store shelf. They are truly stupid if they don't realize the used market generates more sales for them (by reputation and introducing others to the product) and that their terrible customer service attitude drives away customers.
It shouldn't matter who I am, nor where I plan to buy. But Nordica's attitude and policy is:
1. Assume that I was going to buy 2nd hand without asking.
2. 'We aren't telling you how much the boot weighs. Go find a shop so they can ask us and then tell you. Maybe you'll buy from that shop then!'
3. 'Call a rep so we can verify that you are authorized to know secret classified information like boot weights.'
-----
It is what I would do if it were me. It's not me and neither are you.
Mountain Rescue - High Altitude Dive Rescue
I won't ever buy a Nordica product again. I'm going to cover the Nordica logos. Screw Nordica.
Why? Not because the boot is a bad boot. I like the boot. It is outstanding.
Here is why:
I was interested in another boot and wrote them to ask how much it weighed (it was for hiking in).
Their first response was: Go ask a shop.
Nobody here sells that boot. I asked again and mentioned that I do work for a shop and we knew nothing about the boot. (It is only carried by two shops in the country)
The next response was: 'We are trying to avoid handing out information to people looking to buy used second-hand product off the internet or other forums. If you have specific technical questions and you are a shop please either contact your area rep or call us direct'
Since I'm at a shop they assumed I'd like that policy. I don't.
Clearly, Nordica is a company that only stands behind its products while they are on a store shelf. They are truly stupid if they don't realize the used market generates more sales for them (by reputation and introducing others to the product) and that their terrible customer service attitude drives away customers.
It shouldn't matter who I am, nor where I plan to buy. But Nordica's attitude and policy is:
1. Assume that I was going to buy 2nd hand without asking.
2. 'We aren't telling you how much the boot weighs. Go find a shop so they can ask us and then tell you. Maybe you'll buy from that shop then!'
3. 'Call a rep so we can verify that you are authorized to know secret classified information like boot weights.'
-----
It is what I would do if it were me. It's not me and neither are you.
Mountain Rescue - High Altitude Dive Rescue
