Sounds like you guys are actually supposed to contact the Nordica rep. Nothing will ship until september at the earliest anyways. You should have gotten the Nordica reps contact info in the envelope we gave you. I suggest you go back and re-look at whatever was in that envelope. If you still can't figure it out let me know and I'll see what I can find out. I'm not exactly in the loop during the summer so that's all I've got for you for now.