Are you talking about the heel piece being able to rotate freely when a boot isn’t clipped in? If so, you can just rotate it back to align with the toe piece, you should hear and feel a click when it’s centered
Sounds like you got it figured out, but for anyone else that has this problem - That top part is just a cosmetic plastic cover and can be popped on and off by simply jamming a screwdriver in the crack between it and the lower half of the dildo, and prying it up carefully. It will also come up like this if you loosen the din screw beyond the minimum setting. To get it back in place, just make sure the din screw is tightened enough and then simply push it down and it should click into place. This is also a fun and easy way to customize your pivots if you have multiple pairs to swap parts with
**This post was edited on Mar 1st 2022 at 10:34:53pm