that is the problem though.....people try and talk it out with Getboards and nothing happens. I have know several people who have called them up multiple times to have them straight up not pick up the phone, be rude over the phone, attempt to solve the problem and send the wrong item to them, etc, etc. Never are the people there that professional.
Don't know how many of you know what the BBB does (Better Business Bureau), but if you read their report on getboards it is horrible. As I said above, they get an F which is the worst rating possible.
What you can do thru the BBB is fill a report and have them, not you, go and try to mediate the problem. So, these people aren't being lazy, they are taking it even a step further. Of the 11 problems brought to the BBB for mediation in the last few years, getboards just flat out didn't anwser 8 of them. And this is to a organization that does this every single day with the biggest companies in the world. It isn 't like the BBB guys just call once and that is it. They sent formal complaints to the company that are mediated by several people who do this for a living.
Here is their report:
http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13165183
and a quoted explaination of what an F means:
We strongly question the company’s reliability for reasons such as that they
have failed to respond to complaints, their advertising is grossly misleading,
they are not in compliance with the law’s licensing or registration
requirements, their complaints contain especially serious allegations, or the
company’s industry is known for its fraudulent business practices.
As has been said, it is totally hit or miss with them. If everything goes well, that it is ok. If it doesn't, you are left with a complete fucking hassel trying to convey the problem to so stupid stoner kids who don't give a fuck.
Take your chances, or go with Backcountry.com, tramdock.com, jibij.com, DC, porters, etc, etc where the people actually give a fuck.