I know I've bitched about this before, so sorry if you've read it, but yeah. I have had nothing but good experiences with 3rd ave. snowcovers and nothing but bad experience with 4th ave. Comor / Pacific Boarder. Yeah, I'll buy retail there, but every time I go in there it's like I don't matter at all because I don't snowboard. Everyone on the floor is a snowboarder and they seem to have little to no idea what they're talking about. I've had 2 mounts done there and one they fucked up, the other they kept my skis for 3 weeks, told me 3 times they'd mount them "tomorrow", before giving them back. Took them over to snowcovers, they were mounted 2 days later. I honestly can't deal with PB for tech stuff anymore. That said, they are cheaper than Snowcovers, and several people I know can't STAND Snowcovers because their staff can be kind of arrogant and customer service is not always their forte. That said, I busted my boot earlier this year and thought I was going to have to get a whole new cuff, took it to snowcovers, he fixed it in 3 minutes. I figured I'd have to leave it there at least overnight, so I didn't have any money on me... the guy just goes, "didn't I mount your skis that time? Yeah, just pay me whenever." Instead of having to wait to get a new piece of boot, I'm skiing the next day. That impressed me. But they did fuck over Josh pretty bad... so I don't know, I guess I'm torn. Reputation for Snowcovers from friends = bad, personal experiences for me = good.
Anyway, he probably misunderstood what you wanted. I hope the job Comor did works out for you. With my luck my boot would shatter when I did up the buckle.