Normally I would prefer to deal with issues directly with someone than have it posted like TMZ, but alas, here we are. Here is the full scope of ON3P's interaction with _salty_ prior to this thread stating "Fuck ON3P and Jake Doan', that we are a terrible business, that Jake is a terrible rider & seller, and that ON3P cannot be trusted to do the right thing.
We were first emailed on 8/30 with a thread stating there was an issue with the purchase and that _salty_ felt ripped off. In our reply, we asked for two things:
First - all to date interaction between _salty_ and Jake so we could make up our own mind. We are in no position to question someone we've worked with for years based upon an email alone.
Second - were the skis bought for the purpose of resale? Why did we ask that? Because when the email was sent, we looked into the threads in question to see what the deal was and found that, as of this email being sent to us, the skis we already listed, for sale, above the price that _salty_ paid for them ($400 for skis + bindings) and there was no mention of the additional mount in the advertisement. As of today, that thread remains active and the listing has not been updated. For full transparency, there are sale threads listing the skis after our conversation with _salty_ that do mention the multiple holes.
This is what _salty_ refers to here.
"After what seemed like my interrogation"
At ON3P, we call that gathering the facts, but to each his own.
Initial email & our response.[img=]848160[/img]
Sale thread that we checked out at the time of the email, which is why we asked if the skis were just bought to resell. That is entirely within _salty_'s right, but as a brand that tries to be as clear and transparent as we can (though
admittedly understaffed and stretched thin), we felt the facts should be clear.
https://www.newschoolers.com/forum/thread/825721/SUPA-SALE---ON3P--FKS--LINE--JIBERISH-SUPA-CHEAP-
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This is what we saw when this email was sent.
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_salty_ responded with the proof of purchase & the text string from above.
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Once that was received, we responded that we would find out Jake's side and respond when we can. It is true that at that time we didn't have a TM and that team conversations weren't going to start for the season for several weeks, and it is 8/30, going into our business time of year. This also was a situation which, frankly, we are not directly involved in so we have a lot of other more pressing matters at the time.
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From the get go, we stated that the scope of what we can do here is limited. These were not a sale made with ON3P and technically has nothing to do with ON3P. Athlete skis are given to the athlete are part of their compensation package, so technically I have as much right to reprimand _salty_ as I do Jake about what he does with his own skis.
Obviously we were not happy to receive the email, and while it is unfortunate that this played out as it did, it is not our place to apologize to _salty_ as we did nothing wrong and any suggestion that we did here is asinine. It is not our place to personally apologies for someone else in this case.
To this point, the email basically seemed to more be about complaining about Jake than coming to a resolution, so we asked as much - what is the goal here, because to us, it was unclear.
The response, as it last was discussed directly with ON3P, stated that initially "a bit of kiss assing and that piece of the heal" and then now "$25-50 back would be very fair". So everyone is on the same page, that is now $260 and sending the skis back, based upon my phone call with _salty_ this afternoon.
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This final string of our direct conversation basically asked if he had heard an update, which he hadn't, and the info was passed along to me.
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That was the end of our interaction with _salty_ until this thread. While I am obviously am not thrilled on the outcome and want all to work out in the world, the assumption that I will just flick the ON3P magic wand and just make this right is not how life works.
The holes in the skis should have been listed - I think it is pretty clear that the fact they weren't was not malicious in intent (unlike this thread) and was done in error. Maybe a different resolution could have been achieved between the two directly, but based upon the text messages, it doesn't seem like a real resolution was ever discussed.
From my understanding, _salty_ never reached out to Jake since their text message string stopped, and this is the first interaction ON3P has had with him since our email string with him. The issue was not ignored and was discussed with multiple people at ON3P, but besides bringing it up with Jake and stating that obviously - that this is an unfortunate situation - what should we have done here?
It might have been a good idea for ON3P to follow up (again) to see if there was any resolution, but frankly, we're busy running a business. ON3P is not directly involved here. We've internally expressed our thoughts on the issue and would like to think, like most issues in the world, a resolution could be established with some more communication from either parties. We're no one's mom and if _salty_ continued to have issues, both Jake & ON3P remained available to talk over the past 3 months, though no contact was made.
Here is my question for _salty_ - what is in fact the right thing? Obviously you feel ON3P owes you a personal apology and that we need to "do the right thing" and no one can "ever trust a company to pull through and do the right thing."
You've stated, with this thread and your statements, that you feel the right thing would be for ON3P to pressure one of our athletes, on a deal that was done between two individual parties, to take the skis back and pay you $260. Is that correct?
I've remember being a broke kid trying to fund skiing - we all know how expensive it can be - and I agree, as I said on the phone with you on today, this is unfortunate - but this thread sort of seems like passing the buck on finding a resolution here. I have a hard time jumping from no contact/messaged in 3 months to a thread accusing Jake of being a crook and ON3P being terrible and uncaring about the situation.
