DO NOT BUY ARMADA PRODUCTS

[mayslay]

I just wrapped up an email thread with Armada customer service where they denied another warranty claim of mine. This time it was because I couldn't find the receipt (~3 years old, very reasonable to not have it anymore IMO). I have a Balfour jacket that I bought in the 2018-19 season that just had the zipper completely blow out while I was on a trip. Other than the zipper issue, it's actually been a pretty good jacket. Pretty disappointing though that Armada doesn't expect the zipper on a $600+ jacket to last even than three years though.

In the past, I've gotten a full refund from Arcteryx after I blew out the crotch on a pair of pants that were 3.5 years old, without them even asking for a receipt. And I've taken a pair of Salomon Rocker2 108s that were de-lamming in to evo to handle the warranty exchange, and got new ones after I didn't even buy them there. So to Salomon, evo, and Arcteryx: thank you. You've provided great service and earned an extremely loyal customer. To Armada: go fuck yourselves.

I just hope others learn from this, and stop buying Armada garbage.

Here's my last failed Armada warranty for context:

https://www.newschoolers.com/news/read/Fixing-Blown-Sidewall

 

[tdollo]

Shoulda taken a photo of the receipt

 

[supersquid]

No comments on the jacket warranty but why you think the broken sidewall should have been warrantied is beyond me. You clearly landed on a rock in order to core shot your bases like that and the sidewall broke as a result. Skiing/landing on rocks is not covered under warranty for any ski company.

 

[Treegrabber]

Nah man a 600$ refund shouldn’t be given on a zipper plus that’s a shit ton of money to spend on a jacket in the first place

 

[mayslay]

No comments on the jacket warranty but why you think the broken sidewall should have been warrantied is beyond me. You clearly landed on a rock in order to core shot your bases like that and the sidewall broke as a result. Skiing/landing on rocks is not covered under warranty for any ski company.

I can see why they didn’t warranty the sidewall damage, it’s more just a red flag about their quality that that happened due to an impact I couldn’t feel after only 3 days on them. I’ve had other skis in the past that have had about 8 impacts that felt like they should’ve broken something like that but had no damage other than the ptex

 

[mayslay]

Not asking for a full refund, just a new zipper

Nah man a 600$ refund shouldn’t be given on a zipper plus that’s a shit ton of money to spend on a jacket in the first place

 

[Treegrabber]

Not asking for a full refund, just a new zipper

Nah then that’s understandable that shouldn’t be to much trouble

 

[migidimigi]

Asking for receipt is pretty much warranty-101, so this is on you, not on them. Stop bitching about your mistakes and trying to make companies look bad

 

[mayslay]

I mean, like I said in the post, it’s not, since other companies aren’t asking

Asking for receipt is pretty much warranty-101, so this is on you, not on them. Stop bitching about your mistakes and trying to make companies look bad

 

[Chunderface]

Asking for receipt is pretty much warranty-101, so this is on you, not on them. Stop bitching about your mistakes and trying to make companies look bad

Not it isn't. A warranty issue is not a return issue. I've never been asked for a receipt by an outerwear maker over a zipper issue. This includes Patagonia, Mammut, Flylow and North Face. Either a company stands behind its products or it doesn't. Why should a company's warranty depend on the presence or absence of a receipt anyway?

**This post was edited on Mar 24th 2022 at 11:13:18am

 

[tdollo]

Not it isn't. A warranty issue is not a return issue. I've never been asked for a receipt by an outerwear maker over a zipper issue. This includes Patagonia, Mammut, Flylow and North Face. Either a company stands behind its products or it doesn't. Why should a company's warranty depend on the presence or absence of a receipt anyway?

**This post was edited on Mar 24th 2022 at 11:13:18am

to prove that you are the original owner

 

[Chunderface]

to prove that you are the original owner

That only applies if the warranty is non-transferable.

Some companies will require a receipt, like Armada. Other don't.

 

[toe-bang-gang]

1.) it is beyond me how you think your fuck up of losing the receipt should be their fault

2.) Armada and Solomon are sisters companies so take that as you may

 

[mayslay]

Arcteryx is also one of their sister companies. Which makes it bizarre that two of the companies would have such good warranty policies while the other one would be shit

1.) it is beyond me how you think your fuck up of losing the receipt should be their fault

2.) Armada and Solomon are sisters companies so take that as you may

 

[supersquid]

I can see why they didn’t warranty the sidewall damage, it’s more just a red flag about their quality that that happened due to an impact I couldn’t feel after only 3 days on them. I’ve had other skis in the past that have had about 8 impacts that felt like they should’ve broken something like that but had no damage other than the ptex

I understand the frustration of your broken skis but the "impacts" your talking about are extremely subjective in terms of severity. Theres really no way of comparing harsh landings on different sized rocks. Also, if a landing is going to break your ski sidewall and your base like that it could happen first run or on their 8th season.

Also, you can probably take your jacket into a local tailor or seamstress and have them replace the zipper for you for like $80 at most.

 

[dmcdmc]

THE FACT THAT THE THREAD TITLE IS ALL CAPS SAYS IT ALL

 

[RAcecARman]

Warranty is normally for defective products not a jacket you beat the shit out of for three years that eventually broke. I do agree with your thread title though, cant catch me buying from armada for similar reasons but this is not a good example of that.

 

[Juviticus]

Arcteryx is also one of their sister companies. Which makes it bizarre that two of the companies would have such good warranty policies while the other one would be shit

Arcteryx warranty is insane so I wouldn't use them as the norm. I work in a shop that sells all three I can can confirm that the first thing we ask for is proof of purchase when dealing with a warranty (we save receipts on our computers for this reason). In regards to company differences tho I'd say just keep in mind the sizes. Armada is the smallest of the Amer brands and the only things they share (as far as i know) are binding designs and a factory in Austria, so one can expect their warranty to be less comprehensive. There are exceptions of course but that's a business choice.

 

[scratchskier321]

first line of their website says you need the receipt.

 

[.nasty]

Regardless of receipt info, Amer Sports does 2 year warranties from purchase date (except the new furtherance jacket) so even if you had a receipt I doubt your jacket would be within warranty. Arcteryx has always had those stellar super long warranties, but as they should when every single product is very expensive and they can obviously cover those instances much easier. This sounds like more of an Amer Sports issue than Armada, as policies change when you have a larger parent company and when you talk to customer service, you're not talking to some diehard Armada employee that would be more inclined to help you.

I remember your sidewall issue thread, and even now it still seems like you had a major impact which caused your blowout. Should it have happened to that extreme? Maybe, maybe not. To that end, if there wasn't a huge ass coreshot under the sidewall blowout, guarantee they would have warrantied it for you. To them though, when there is a huge impact present what do you expect them to think? In their eyes they see some guy who hit a huge ass rock and broke his skis, and they weren't there on the hill with you to see how you did it, so they have to assume the worst per their policies. Even when you mention your Rocker2 instance, it's been many years since that ski was around and policies have changed considerably since then mostly due to the gigantic demand increase in the last two years. I can guarantee you Salomon/Evo wouldn't be able to help you as swimmingly now.

This is probably the longest post I've written in a while, but I also deal with different types of warranties constantly and judging by how you're acting here, I'm not surprised you're not getting much help. I try to help my customers as much as I can no matter how they act, but a customer service agent isn't in my position (as I love my job but they might not) and I would never expect them to have the same level of care as I do. Just food for thought.

 

[scratchskier321]

agreed^^ you can pay a seamstress like $40 to fix your zipper. if the jacket is that nice, it'd be worth it.

 

[skiP.E.I.]

I have some Armada pants which had a small piece of the seam come un-stitched. Even though it was a super small issue, Armada customer service was super helpful and agreed to warranty the pants if I sent them back. I couldn't send them because I need the pants for work and couldn't wait until a new pair showed up, so I just fixed them myself.

I have some JJ 116s too and they've held up duper well but for a few core shots.

Overall, I wouldn't say they have the very highest quality product, but for the price it's good value and functional stuff.

 

[usernumber3]

I just wrapped up an email thread with Armada customer service where they denied another warranty claim of mine. This time it was because I couldn't find the receipt (~3 years old, very reasonable to not have it anymore IMO). I have a Balfour jacket that I bought in the 2018-19 season that just had the zipper completely blow out while I was on a trip. Other than the zipper issue, it's actually been a pretty good jacket. Pretty disappointing though that Armada doesn't expect the zipper on a $600+ jacket to last even than three years though.

In the past, I've gotten a full refund from Arcteryx after I blew out the crotch on a pair of pants that were 3.5 years old, without them even asking for a receipt. And I've taken a pair of Salomon Rocker2 108s that were de-lamming in to evo to handle the warranty exchange, and got new ones after I didn't even buy them there. So to Salomon, evo, and Arcteryx: thank you. You've provided great service and earned an extremely loyal customer. To Armada: go fuck yourselves.

I just hope others learn from this, and stop buying Armada garbage.

Here's my last failed Armada warranty for context:

https://www.newschoolers.com/news/read/Fixing-Blown-Sidewall

This is a toxic post.

 

[danincb]

I can see why they didn’t warranty the sidewall damage, it’s more just a red flag about their quality that that happened due to an impact I couldn’t feel after only 3 days on them. I’ve had other skis in the past that have had about 8 impacts that felt like they should’ve broken something like that but had no damage other than the ptex

Does everyone on here work for Armada or something? I don't know why you are getting downvoted but I agree with you.

I just noticed the sidewall of one of my Armada Invictus is coming apart and they are pretty much toast unless I do the complete fix that you did. They didn't even last 2 seasons. I guess they are meant to be kept on the ground and groomers.

Skis should be able to take some punishment. I have K2 Obsetheds that I have skied on for over 10 years, just as hard, and they hardly have a core-shot. My Atomic Sugar Daddies before that even once took a piece of granite out of a rock instead of blowing out an edge. I enjoyed skiing the Invictus but will probably avoid Armada for now.