There is no excuse for what happened, but to those talking about the lack of product knowledge some shop guys have - Everyone needs to remember that twin tip skis are NOT the biggest market for the standard retail shop!
In our shop, for instance - carve skis, all mountain skis, even race skis always dominated ski sales.. More recently we have seen pow and park skis take off but ultimately there is a lot for shop guys to remember when we are talking about over 50 different skis that could be stocked.
Doesn't mean shop dudes should make up rubbish to try and sounds like they know what they are talking about (obviously that backfires when someone knowledgeable is on the receiving end like in this case)
Sure, because of NS i would know more than anyone else in my shop about twintip skiproduct tech, but really, i wonder how many of the members on this site have the faintest clue on the technical aspects of the rest of the ski market?
The rest of the ski market is the most important as far as shops are concerned, because that is where most of the revenue comes from