Cracked CT 3.0s after 10 days of Skiing.
- Thread starter mitchski
- Start date
Where_Is_Robski
New member
I’d say you have a pretty good chance, faction seems to have a pretty good warranty replacement program from what I’ve heard. I would give it a shot at least.
skidemon22
Active member
topic:mitchski said:
Faction has a two-year warranty from time of purchase, with proof of purchase. Most companies only do one year, 2 if you buy a binding from the same company (Marker/Volkl, Salomon/ Salomon, Look/Rossi, etc). as we don't make our own bindings, we offer two years out the box.
This looks like the top sheet is delaminating, or the heel pieces were (maybe) not mounted properly. Either way, it was probably not your fault. Our Customer service people will be glad to take a look and make sure we get you squared away
Non_State_Actor
Active member
One of the reasons I like this forum is well outlined here. Actual company owners, reps, and insiders are totally present and willing to help. It's good pr on their part sure but the independent side of the industry is so small and so in touch with the end user it's refreshing.
mitchski
Member
13976445:skidemon22 said:Faction has a two-year warranty from time of purchase, with proof of purchase. Most companies only do one year, 2 if you buy a binding from the same company (Marker/Volkl, Salomon/ Salomon, Look/Rossi, etc). as we don't make our own bindings, we offer two years out the box.
This looks like the top sheet is delaminating, or the heel pieces were (maybe) not mounted properly. Either way, it was probably not your fault. Our Customer service people will be glad to take a look and make sure we get you squared away
Thanks very much! Really appreciate the service!