got a coat and pants from them last spring, and ordered a hoodie as well. turns out, somehow I ordered the hoodie in a color that wasn't available anymore. they called me up, told me the color I ordered was not available in my size, and offered me a different color or a pair of board shorts for free, and i received the coat, pants, hoodie, balaclava pack, and stickers about a week later. I'd say that's pretty quality customer service. I've been involved in this industry for over 10 years and not many companies I've dealt with on a professional level come close to that. Email em or call em and you'll be sorted out rather quickly, I'd guess.