Okay, I'm not taking any sides here. But im leaing towards Tony!
But this could be UPS's fault. THIS IS JUST AN EXAMPLE!
When Saga shipped my Darkside pants, the came kinda dirty because the plastic bag had been punctured or something... But I could just clean it off with a wet cloth.
Don't hate on me for this, its just an example. Feel sorry for you tony, hope it gets worked out!