that is not true, and I have had a friend have a terrible experience with norway house in breck. her boots were 1.5 sizes too big, but they were cool about it.....eventually. Surefoot technology is great and works well. The foam also lasts a lot longer than a normal boot.
Not for you if you're looking to buy, but
If you're looking to get boot work done, fitting and repairs and such, go to Precision Ski & Golf, in Frisco by Napa, across Summit Blvd from walmart...
I have no ties to that store, they just do good work.