this, this, this, this!
when i bought my antics a couple months ago, fed ex said they dropped it off, but it wasn't there, and my dad was home all day. i posted it on their facebook and they were very concerned and did all they could to help (contacting fed ex, and me personally) i got them the next day, and deleted the post, and a week later i got a personal e mail from them making sure i got it, because they weren't sure.
they run one hell of a great company.
i seriously doubt i will ever buy from anyone other then bluehouse.