J.W.
Member
Our mountain thinks we get to crazy so they posted this announcement, anyone else's mtn doing something like this?
Guest Service Day 2009
Why the sudden crackdown?
Last year, on April 1st, the "fun" got out of hand. We reached a real
low point, where there was "un-Steamboat"-like behavior and many
guests, staff and locals felt harassed and unwelcome on the mountain.
Not only was this behavior offensive and discourteous, it was a serious
safety concern. Guests, including a long time local, were physically
assaulted. We simply can't tolerate it.
So, does this mean we can't dress up anymore?
Vintage clothing, or dressing up on April first has never been the
problem, except maybe one instance when someone was wearing a T-shirt
with a slogan that was derogatory. We are concerned with the behaviors
that were observed last year that were offensive.
What is the expected behavior on the mountain?
Please be responsible. Treat others with respect. Be considerate and
abide by the Colorado Skier Safety Act, Responsibility Code and
Colorado laws. We are Steamboat; we have a reputation of friendliness.
This reputation keeps people coming back year after year.
What won't be tolerated? Here are some examples:
·Offensive, obscene, derogatory, mocking, reckless and abusive behavior, language, gestures, actions or clothing
·Skiing/riding in aggressive manner, which could be perceived as
threatening to other participants, skiing/riding under the influence of
alcohol or drugs as well as skiing/riding with open container(s)
·Acts in any manner that endangers or may endanger the safety of
individual or any other person; violates the law or Colorado Skier
Safety Act
What will happen to people caught behaving in this way?
As we move in to the spring at Steamboat, the resort will have zero
tolerance when it comes to dealing with safety, unacceptable and
disrespectful behavior and etiquette. The consequences of any
infraction will be severe. Any individuals who are in gross violation
of the Steamboat Code of Conduct will face a minimum of 2 years
suspension of skiing/riding privileges. If a staff member is involved,
it could result in loss of employment and ineligible for rehire.
It was just a small number of people doing these things, why such a strong reaction?
It's too bad when the behaviors of a few have to impact everyone in a
negative way, but our livelihood depends on it. Our visitors are an
integral part of this community. We are able to be who we are because
we are a destination resort and people want to visit the Yampa Valley.
But they don't even realize what's going on!
We had a substantial number of guests that had questions about what was
going on and they understood only too well that they were being mocked
and disrespected. Think about how you or your friends and family like
to be treated when you're on vacation or enjoying some recreational or
social time. It's in our best interest to make all who come to our town
feel welcome.
What is the financial impact?
Our guests support our local economy in so many ways, including our
city's infrastructure like the free bus, snow removal, amenities, fire
and police protection, among other things, through sales and lodging
taxes. Our main-street businesses rely on visitors to Steamboat to
survive, as does the ski mountain. Why would anyone ever think it's OK
to "bite the hand that feeds us?"
Still, it's just a few people.
Last year, we received letters from guests who won't be returning as a
result of unfriendliness on the mountain. This represents money out of
all of our pockets. If you are a server it may mean customers who won't
be dining in your restaurant, for other staff, it may be a client who
won't be returning to take another ski lesson, or a guest who will no
longer rent equipment. You get it; it affects us all.
What can I do?
It's really up to all of us. We can choose to be a part of the problem
and pay the price, or resolve to be a part of the solution. Let's make
it a point to go above and beyond during these last crucial weeks.
Let's show everyone why Steamboat is considered such a friendly resort
town. To take it a step further, why not make April 1st "Guest Service
Day" for the sake of our town, our mountain and our lifestyle.
Guest Service Day 2009
Why the sudden crackdown?
Last year, on April 1st, the "fun" got out of hand. We reached a real
low point, where there was "un-Steamboat"-like behavior and many
guests, staff and locals felt harassed and unwelcome on the mountain.
Not only was this behavior offensive and discourteous, it was a serious
safety concern. Guests, including a long time local, were physically
assaulted. We simply can't tolerate it.
So, does this mean we can't dress up anymore?
Vintage clothing, or dressing up on April first has never been the
problem, except maybe one instance when someone was wearing a T-shirt
with a slogan that was derogatory. We are concerned with the behaviors
that were observed last year that were offensive.
What is the expected behavior on the mountain?
Please be responsible. Treat others with respect. Be considerate and
abide by the Colorado Skier Safety Act, Responsibility Code and
Colorado laws. We are Steamboat; we have a reputation of friendliness.
This reputation keeps people coming back year after year.
What won't be tolerated? Here are some examples:
·Offensive, obscene, derogatory, mocking, reckless and abusive behavior, language, gestures, actions or clothing
·Skiing/riding in aggressive manner, which could be perceived as
threatening to other participants, skiing/riding under the influence of
alcohol or drugs as well as skiing/riding with open container(s)
·Acts in any manner that endangers or may endanger the safety of
individual or any other person; violates the law or Colorado Skier
Safety Act
What will happen to people caught behaving in this way?
As we move in to the spring at Steamboat, the resort will have zero
tolerance when it comes to dealing with safety, unacceptable and
disrespectful behavior and etiquette. The consequences of any
infraction will be severe. Any individuals who are in gross violation
of the Steamboat Code of Conduct will face a minimum of 2 years
suspension of skiing/riding privileges. If a staff member is involved,
it could result in loss of employment and ineligible for rehire.
It was just a small number of people doing these things, why such a strong reaction?
It's too bad when the behaviors of a few have to impact everyone in a
negative way, but our livelihood depends on it. Our visitors are an
integral part of this community. We are able to be who we are because
we are a destination resort and people want to visit the Yampa Valley.
But they don't even realize what's going on!
We had a substantial number of guests that had questions about what was
going on and they understood only too well that they were being mocked
and disrespected. Think about how you or your friends and family like
to be treated when you're on vacation or enjoying some recreational or
social time. It's in our best interest to make all who come to our town
feel welcome.
What is the financial impact?
Our guests support our local economy in so many ways, including our
city's infrastructure like the free bus, snow removal, amenities, fire
and police protection, among other things, through sales and lodging
taxes. Our main-street businesses rely on visitors to Steamboat to
survive, as does the ski mountain. Why would anyone ever think it's OK
to "bite the hand that feeds us?"
Still, it's just a few people.
Last year, we received letters from guests who won't be returning as a
result of unfriendliness on the mountain. This represents money out of
all of our pockets. If you are a server it may mean customers who won't
be dining in your restaurant, for other staff, it may be a client who
won't be returning to take another ski lesson, or a guest who will no
longer rent equipment. You get it; it affects us all.
What can I do?
It's really up to all of us. We can choose to be a part of the problem
and pay the price, or resolve to be a part of the solution. Let's make
it a point to go above and beyond during these last crucial weeks.
Let's show everyone why Steamboat is considered such a friendly resort
town. To take it a step further, why not make April 1st "Guest Service
Day" for the sake of our town, our mountain and our lifestyle.
