Any Companies that Make You Rage?

[Bender.]

I was kind of partial to creating this thread, but I'm honestly pretty upset and disappointed. This is going to be a long-ish read.

So last year, I sold off my old, beat JJ's and bought a pair of the first model of K2 Pettitor's with the hellion bird on it in a 179. I ordered them off EVO.com when they were like 65% off on 12/02/13. I understand the amount of days one skis a ski can be subjective with no real solid proof, but I skied them twice last year. Mainly on groomers with the girlfriend.

I took them out two weeks ago for a 3 day, skiing weekend. 2nd day I on them I was cruising through some pretty mellow trees, and as I came out I did a front flip off my face- I had hit a hidden stump under the fresh snow. I carried on like nothing happened. Long story short, is upon hitting that stump, I bent one of my Pettitor's (now on it's 4th day of total use).

I took it to my local K2 dealer and of course they gave me shit for not buying them locally (kind of a snooty shop I've never cared too much to support). They said they would contact K2 and follow through the with what I need to do to get them replaced. Turns out K2 only warranties skis for exactly one year (even though in a most places, winter isn't year round). Luckily for me the time I had contacted them was exactly a day before the transaction. The girl at my shop tells them I came off a jump onto a log though.

I jumped through the hoops of relocating my receipt for proof of purchase and having to get a hold of my shop on and off again. Just to have K2 say they don't cover impact damages, just factory defects. After having my Pettitor's returned to me, I immediately looked up K2's number and made contact with a guy named Raphael. I needed to call him back when I wasn't driving to get his e-mail so I could send him pictures. I called back as soon as I could, asked to be transferred to him and left him a message.

2 hours skate by and no return call. I called back and had a much more pleasant individual named Brad answer. I decided to work with him. He told me best thing to do is go through EVO first and then check back with them. So I get to EVO's warranty form, and decide to call them first to see how long it takes for them to get it and contact me back. So I called, and another kind individual named Ali answered and told me I could fill out the form, but they go directly to K2 with warranty issues so if it might be moot if they already said no.

Coming back from the hill today, Raphael calls me back and tells me he talked to the shop and they for sure can't warranty them. I simply said, "No worries, I wouldn't want another pair of shit skis anyway" and we said our goodbyes and here I am.

I understand that a company (especially a company that outsources products) would only cover factory defects. To me though, a ski bending after only 2 hard days of use, 4 days of total use when going through one of the most classic of crashes IS a factory defect. K2 pretty much invented the rocker and have three of my favorite athletes (McConkey, Pettit, Morrison). But after discovering what an outsourced ski will do and how a large company is all about keeping more money in their pockets, I will never be caught on another pair of K2's again. I know nothing will change, but I had to say something.

/rant

Has anyone else ever had issues with a ski company that you're positive other people have had nothing but good experiences? I mean really bad, where you lost respect for a pioneer brand and pee a little?

On one note, the Pettitor was super fun while it lasted. Was my favorite ski until all this shit. I'll post pictures of it, if NS still supports imageshack.com and if anyone wants to see.

 

[Bender.]

I don't proofread shit!

 

[270on420out]

Fuck Kastle. My skis broke a total of 5 times during the 12-13 season. They told me they couldn't replace them, and I called them out on having shitty skis. They're excuse was "if you look at high level athletes, they go through skis like underwear. This is nothing out of the ordinary". I was nowhere near a high level athelete level back then. I could barely slide a rail, and I was afraid of getting more than 10 feet of air. I remember my skis broke one time after a fucking mogul run.

 

[Bender.]

Fuck Kastle. My skis broke a total of 5 times during the 12-13 season. They told me they couldn't replace them, and I called them out on having shitty skis. They're excuse was "if you look at high level athletes, they go through skis like underwear. This is nothing out of the ordinary". I was nowhere near a high level athelete level back then. I could barely slide a rail, and I was afraid of getting more than 10 feet of air. I remember my skis broke one time after a fucking mogul run.

Wow. I never have ridden a pair of Kastles, but that's really shitty. What are you on now?

Also, I liked how so far one person downed the thread and went to the trouble of giving bad karma. How silly. Because I shared an experience I'm more than a little disappointed with and seeing if other's have had similar situations?

Okay then.

 

[stupendous-man]

Do you really expect K2, the largest selling ski company in the world, would go out of their way to warranty a ski that was damaged by user error? Even though I feel for you and I know breaking skis sucks, I'm pretty sure skis aren't meant to run into trees.

 

[Substitute]

Tyrollia I snapped them like crazy.

 

[danbrown]

haha ski warranties cover manufacturers defect. skis aren't meant to run into immobile objects while traveling at speed. that stump isn't a manufacturer's defect. sorry.

 

[losh]

Do you really expect K2, the largest selling ski company in the world, would go out of their way to warranty a ski that was damaged by user error? Even though I feel for you and I know breaking skis sucks, I'm pretty sure skis aren't meant to run into trees.

i would expect it because for a company that large, customer satisfaction and reputation should be more important than a few hundred bucks. i say he should have gotten replacements.

 

[Bender.]

Do you really expect K2, the largest selling ski company in the world, would go out of their way to warranty a ski that was damaged by user error? Even though I feel for you and I know breaking skis sucks, I'm pretty sure skis aren't meant to run into trees.

I expected a comment like this. It was literally a snake in the grass, baby of a stump. I reunited with it today, in a much less violent fashion. I had to see it again.

I suppose you're right though, I just had too great of expectations.

I have actually hit trees dead on and have had much more violent, high speed crashes. This was literally one of those 'oops' crashes. I remember one crash in this steep, deep run and I remember in my head "that ski is snapped, that ski is snapped, that ski snapped". Pulled it out of the snow like Excalibur and it was perfectly fine (Moment Night Train, not Pettitor).

 

[danncphedran]

Do you really expect K2, the largest selling ski company in the world, would go out of their way to warranty a ski that was damaged by user error? Even though I feel for you and I know breaking skis sucks, I'm pretty sure skis aren't meant to run into trees.

Yes I do, they want to have a good reputation in customer service so they will try their best

 

[mattytru]

Fuck Kastle. My skis broke a total of 5 times during the 12-13 season. They told me they couldn't replace them, and I called them out on having shitty skis. They're excuse was "if you look at high level athletes, they go through skis like underwear. This is nothing out of the ordinary". I was nowhere near a high level athelete level back then. I could barely slide a rail, and I was afraid of getting more than 10 feet of air. I remember my skis broke one time after a fucking mogul run.

not quite the same, but i cracked edges on both skis after one single rail run on my kastles, one of which went on to rip out later in the day. obviously pow skis aren't designed for park (i was riding Wests), but come on man...

 

[radish]

I snapped a pair of Line SFB's in a similar way, only charging straight into an ice mogul. I had them for 3 months, 45~ days and put them through the wringer.

Long story short, I got a pair of 14/15 bacons for free. Line hooked it up.

 

[Yaraelpoof.png]

Nike they fucking buy their way into a sport and if it does not make an insane amount of money they bail, leaving pros without sponsors and essentially shutting down the projects they were working on. So fuck you Nike.

 

[Bender.]

I snapped a pair of Line SFB's in a similar way, only charging straight into an ice mogul. I had them for 3 months, 45~ days and put them through the wringer.

Long story short, I got a pair of 14/15 bacons for free. Line hooked it up.

That's dope. I see we ski the same zones and both ride Night Trains. +K for being a fellow Teton skier.

Nike they fucking buy their way into a sport and if it does not make an insane amount of money they bail, leaving pros without sponsors and essentially shutting down the projects they were working on. So fuck you Nike.

I want more details on this. I barely saw that they were coming out with goggles and shit a year or so ago, but didn't pay much attention.

 

[Park.]

Bought a pair of Bluehouse Antics 2(?) years back for comps. Used them for 4 weeks of weekend skiing and by then, 3 of the noses had edge pullouts after never running into a rail or tree head on. Sure I hit rails on them, but it didn't affect the part of the ski that was defective. contacted Bluehouse and was told since they made contact with a rail the warranty was void. I can understand it, but I was still pissed since the skis lasted less than 15 days...

 

[CrotchKiller]

i would expect it because for a company that large, customer satisfaction and reputation should be more important than a few hundred bucks. i say he should have gotten replacements.

Where did u get ur bizness degree?

 

[Casey]

Maybe you should have read the warranty before you let it slip that you ran into a stump. I'm sorry that you broke a pair of like new skis, but no one would warranty in this situation.

 

[Bender.]

Maybe you should have read the warranty before you let it slip that you ran into a stump. I'm sorry that you broke a pair of like new skis, but no one would warranty in this situation.

Apparently Line would.

But I'm afraid I have to agree with you. I wish I did just that, though I'm unsure of what excuse I could make for bending a ski. Honestly, I'm not even sure it was the stump, it's the only thing I could think of because I didn't notice they were bent until I got back home.

I've only ever warrantied Osprey products (phenomenal company) and some miscellaneous mountain bike parts. I for sure should of read into it first.

Just bummed out. Mostly because it was used so little and I rarely ever buy skis new.

 

[B.Quincy]

Yeah from what i heard from friends and seen them get new skis is line is solid with this as stated previously, also have heard and seen firsthand how kastle is like yup sucks to suck guess your fucked now!

 

[eheath]

You broke your ski and it's 100% your fault get over it. Grow up and take the responsibility, treat your equipment with better care and this won't happen again.

 

[E__]

"Goddammit K2 put a stump in my way, SABOTAGE!"

 

[Bender.]

You broke your ski and it's 100% your fault get over it. Grow up and take the responsibility, treat your equipment with better care and this won't happen again.

Not sure if you're trolling or you're a genuine fool.

Regardless, I'll entertain your silly comment.

No, I take flawless care of my equipment. In and outside of skiing. Something you must not do, is I actually USE my equipment. Shit happens, and I typically understand. Equipment breaks and fails all the time in action sports. Thanks for the know-it-all comment though.

I'm not sure how it looks from beginner groomers where you're at, but catching your skis, getting hung up, and yes occasionally having even a rockered ski collide something is very common. The fact is I was upset that I have put many other skis through the wringer and have fallen in sketchy zones (you know, trying to progress. Oh wait.) and have had everything hold up fine.

I used the skis for literally 4 days. 2 of which were on groomers primarily. The only thing I can think of that bent them (since I did NOT see it go down) is when I hit the stump. You act like you were there. It was literally one of those mellow-paced, goofy falls that you and your buddies kind of laugh at when they happen.

I didn't sit there and slander K2 in my thread (minus the outsourcing bit), and I didn't blow up to anyone and everyone who disagreed with my thoughts. It's obvious enough who really needs to do the growing up here.

Have a nice day.

 

[Casey]

Schmies should do a graphic inspired by this thread

 

[eheath]

Not sure if you're trolling or you're a genuine fool.

Regardless, I'll entertain your silly comment.

No, I take flawless care of my equipment. In and outside of skiing. Something you must not do, is I actually USE my equipment. Shit happens, and I typically understand. Equipment breaks and fails all the time in action sports. Thanks for the know-it-all comment though.

I'm not sure how it looks from beginner groomers where you're at, but catching your skis, getting hung up, and yes occasionally having even a rockered ski collide something is very common. The fact is I was upset that I have put many other skis through the wringer and have fallen in sketchy zones (you know, trying to progress. Oh wait.) and have had everything hold up fine.

I used the skis for literally 4 days. 2 of which were on groomers primarily. The only thing I can think of that bent them (since I did NOT see it go down) is when I hit the stump. You act like you were there. It was literally one of those mellow-paced, goofy falls that you and your buddies kind of laugh at when they happen.

I didn't sit there and slander K2 in my thread (minus the outsourcing bit), and I didn't blow up to anyone and everyone who disagreed with my thoughts. It's obvious enough who really needs to do the growing up here.

Have a nice day.

Thanks for downvoting my comment.

Anyways, your skis broke, it was your fault, I think you're the fool. I have broken skis, I didn't whine about it on NS.

 

[Bender.]

Thanks for downvoting my comment.

Anyways, your skis broke, it was your fault, I think you're the fool. I have broken skis, I didn't whine about it on NS.

Haha. You can go away now.

 

[eheath]

Haha. You can go away now.

Im pretty sure everyone is agreeing with my view on this topic. You broke your ski, it sucks we've all done it before. But putting a company on blast via a newschooelrs thread is so fucking childish, nothing k2 did constructing and designing their ski caused it to break. Any ski can break on day 1 and every ski can/will break.

Now shut up and stop trying to displace your sorrow by being immature and unreasonable.

 

[Bender.]

Im pretty sure everyone is agreeing with my view on this topic. You broke your ski, it sucks we've all done it before. But putting a company on blast via a newschooelrs thread is so fucking childish, nothing k2 did constructing and designing their ski caused it to break. Any ski can break on day 1 and every ski can/will break.

Now shut up and stop trying to displace your sorrow by being immature and unreasonable.

People that have shared your same opinion I can talk logically with. "Now shut up" and just the whole way you carry yourself makes me not want to take you seriously. After everything I wrote in the first reply to me, you pretty much just retyped your comment with a "NO U" in it.

"Nothing K2 did constructing and designing their ski caused it to break"

Made by underpaid Chinese workers with cheap materials? Don't get it? Okay.

Unreasonable? Maybe. It's called having higher expectations. Before I even tried to warranty them two different shops told me not to worry, because "there's no way they couldn't". It's my bad in the end.

Immature? I don't see where you're getting that. You're the only one who responded that I picked out and did anything like this with. I mentioned a few things about K2 I genuinely enjoy in my initial post and I really only focused on the outsourcing to China and how it showed in my case. I even complimented the ski itself? Haha.

I didn't sit there and talk shit about how shitty they were for paragraphs on end. I even complimented the representatives I spoke too. Sure I ended saying something kind of dim-witted and shitty, but hey, you're obviously not a level-headed, perfect dude yourself.

I understand you ride K2's and you're trying to make it like I'm acting in a way I'm not, but come on man. There's really no reason for this. You're blowing this up more than I could if I even tried. I wasn't looking for people to say "OH FUCK K2! YOU'RE AWESOME DUDE! NEW SKIS FOR SURE!". I was seeing if anyone had similar experiences and I shared mine.

 

[AKStig]

Im pretty sure everyone is agreeing with my view on this topic. You broke your ski, it sucks we've all done it before. But putting a company on blast via a newschooelrs thread is so fucking childish, nothing k2 did constructing and designing their ski caused it to break. Any ski can break on day 1 and every ski can/will break.

Now shut up and stop trying to displace your sorrow by being immature and unreasonable.

Sounds like someone has a pair of k2s

 

[.GUCCI.]

Im pretty sure everyone is agreeing with my view on this topic. You broke your ski, it sucks we've all done it before. But putting a company on blast via a newschooelrs thread is so fucking childish, nothing k2 did constructing and designing their ski caused it to break. Any ski can break on day 1 and every ski can/will break.

Now shut up and stop trying to displace your sorrow by being immature and unreasonable.

eheath always with that mildly stuck up feel... however i still enjoy his stuff. I feel so torn.

 

[fghtoffyrdmns]

eheath is right imo

 

[eheath]

People that have shared your same opinion I can talk logically with. "Now shut up" and just the whole way you carry yourself makes me not want to take you seriously. After everything I wrote in the first reply to me, you pretty much just retyped your comment with a "NO U" in it.

"Nothing K2 did constructing and designing their ski caused it to break"

Made by underpaid Chinese workers with cheap materials? Don't get it? Okay.

Unreasonable? Maybe. It's called having higher expectations. Before I even tried to warranty them two different shops told me not to worry, because "there's no way they couldn't". It's my bad in the end.

Immature? I don't see where you're getting that. You're the only one who responded that I picked out and did anything like this with. I mentioned a few things about K2 I genuinely enjoy in my initial post and I really only focused on the outsourcing to China and how it showed in my case. I even complimented the ski itself? Haha.

I didn't sit there and talk shit about how shitty they were for paragraphs on end. I even complimented the representatives I spoke too. Sure I ended saying something kind of dim-witted and shitty, but hey, you're obviously not a level-headed, perfect dude yourself.

I understand you ride K2's and you're trying to make it like I'm acting in a way I'm not, but come on man. There's really no reason for this. You're blowing this up more than I could if I even tried. I wasn't looking for people to say "OH FUCK K2! YOU'RE AWESOME DUDE! NEW SKIS FOR SURE!". I was seeing if anyone had similar experiences and I shared mine.

Do I have k2s? Im not defending k2, i just think its so damn silly when people complain about breaking their skis when it was their fault. How do you know for a fact k2 skis are the only skis that would have broken? Also im pretty sure this is the first time you admitted it wasn't k2s fault, even thought you backhandedly tried to dog their production quality.

Anyways, I'm not sure why you're getting so worked up about something you did wrong. I just think its ridiculous to put a company on blast over a situation that didn't warrant such a reaction, thats all.

Feel free to not respond to this, if you want to thats okay but at this point it seems like a waste.

 

[Bender.]

Do I have k2s? Im not defending k2, i just think its so damn silly when people complain about breaking their skis when it was their fault. How do you know for a fact k2 skis are the only skis that would have broken? Also im pretty sure this is the first time you admitted it wasn't k2s fault, even thought you backhandedly tried to dog their production quality.

Anyways, I'm not sure why you're getting so worked up about something you did wrong. I just think its ridiculous to put a company on blast over a situation that didn't warrant such a reaction, thats all.

Feel free to not respond to this, if you want to thats okay but at this point it seems like a waste.

I put a company on blast? It's like you didn't even read the whole or any of the post.

And yes, you do. After your first comment, I of course was like "who is this kid?" Jumped to your page first skis I see listed on your profile were K2's then jumped back. No negative karma or bad reviews just to spite, because for all I know you're a legit dude, you're just bored and like to argue.

You need to read through replies and the actual original post before continuing with your arrogant, down-talking for future reference. I could sit here and literally argue with you to the letter, but it's like you're blatantly being oblivious to what I've said and what's happened in this thread before you even bothered poking your mouth in.

Hey, if sitting back in your computer chair feeling like king of a website is your thing and gets you off, go for shit. I really don't judge. I'm not going to continue doing this bickering with you. It's really escalating this entire thing.

 

[eheath]

Hey, if sitting back in your computer chair feeling like king of a website is your thing and gets you of

Man I LOL'd hard, thanks for that.

 

[Session]

I don't proofread shit!

probably for the better. If you had read it, then you would realize what a dumbfuck you are.

 

[Bender.]

probably for the better. If you had read it, then you would realize what a dumbfuck you are.

Cool story bro.

 

[sNaubi]

Bottom line is, not their fault, not much they can do.

But they could've gone about it in a smoother way.

 

[Substitute]

Thanks for downvoting my comment.

Anyways, your skis broke, it was your fault, I think you're the fool. I have broken skis, I didn't whine about it on NS.

He's not the only one who down voted your comment.

A small collision does not constitute the bending/breaking of a ski. This argument is going nowhere, but everyone can agree that hitting a stump going through the woods should not break your skis.

 

[onenerdykid]

A small collision does not constitute the bending/breaking of a ski. This argument is going nowhere, but everyone can agree that hitting a stump going through the woods should not break your skis.

But it could... I race DH mountain bikes in the summer, and I am very aware that I could ruin my bike the first run. Wheels, rear derailleur, frame failure, and other various damages can occur at any moment and not one single company will replace anything if it breaks due to crashing into something. Same with a car. If I roll out of the dealership and rake my bumper across the curb and it tears off, it's my fault and would never be covered by warranty.

Skiing in the woods places you and your gear at a lot of risk. Hitting hidden stumps and rocks will always be a threat. And quite often, what seems to us as a "slow, controlled speed" actually produces quite a lot of force upon impact, akin to the force of swinging your ski into a cemented pole. More times than not, unfortunately, the ski is going to lose that battle.

It sucks that it happened early on in the life of your ski, but anything can break on its first day under the right circumstances. Such things never constitute a "warranty" but if you are the original owner of the skis (and can produce a receipt) then perhaps you are eligible for a "crash replacement" instead. This would not be a free set of skis, but usually a discount is offered on your next pair.

 

[Stope.Neeze]

You broke your ski and it's 100% your fault get over it. Grow up and take the responsibility, treat your equipment with better care and this won't happen again.

Shut up fat ass, if you actually crawled out of your basement and ski'd once and a while maybe you'd be able to sympathize with OP.

 

[CrotchKiller]

Shut up fat ass, if you actually crawled out of your basement and ski'd once and a while maybe you'd be able to sympathize with OP.

ohhh buuurn, you're stilll an idiot just like op though

 

[Noddard]

 

[Lucas]

It's annoying that you had to talk to so many people to get an answer but you fucking broke the ski and then complained it didn't get warrantied. It doesn't matter if you crashed "in a common way" or whatever you said. That's like when a kid bitches about getting no warranty help on the ski he just ripped the edge out of while hitting rails.

I want you to call your other favorite ski companies with the exact same story (obviously use one of their skis name and not K2's) and then once they say the exact same thing as K2 you might understand how rediculous your expectation is.

 

[TBONE902]

I snapped a pair of Line SFB's in a similar way, only charging straight into an ice mogul. I had them for 3 months, 45~ days and put them through the wringer.

Long story short, I got a pair of 14/15 bacons for free. Line hooked it up.

This thread is fucked but big up to Line Skis, I broke a pair of Blends in another similar incident and my shop got them warrantied, I ended up with a new Opus as the Blend was sold out in my size - mind you I bought my original pair at the shop too so instead of dealing with me, Line was dealing with the shop manager who they already knew was legit.

 

[Lucas]

I snapped a pair of Line SFB's in a similar way, only charging straight into an ice mogul. I had them for 3 months, 45~ days and put them through the wringer.

Long story short, I got a pair of 14/15 bacons for free. Line hooked it up.

Apparently Line would.

But I'm afraid I have to agree with you. I wish I did just that, though I'm unsure of what excuse I could make for bending a ski. Honestly, I'm not even sure it was the stump, it's the only thing I could think of because I didn't notice they were bent until I got back home.

I've only ever warrantied Osprey products (phenomenal company) and some miscellaneous mountain bike parts. I for sure should of read into it first.

Just bummed out. Mostly because it was used so little and I rarely ever buy skis new.

Mogul =/= Stump

Again, no one is going to warranty a ski if you run it into a stump.

 

[Turd.Ferguson]

But it could... I race DH mountain bikes in the summer, and I am very aware that I could ruin my bike the first run. Wheels, rear derailleur, frame failure, and other various damages can occur at any moment and not one single company will replace anything if it breaks due to crashing into something. Same with a car. If I roll out of the dealership and rake my bumper across the curb and it tears off, it's my fault and would never be covered by warranty.

Skiing in the woods places you and your gear at a lot of risk. Hitting hidden stumps and rocks will always be a threat. And quite often, what seems to us as a "slow, controlled speed" actually produces quite a lot of force upon impact, akin to the force of swinging your ski into a cemented pole. More times than not, unfortunately, the ski is going to lose that battle.

It sucks that it happened early on in the life of your ski, but anything can break on its first day under the right circumstances. Such things never constitute a "warranty" but if you are the original owner of the skis (and can produce a receipt) then perhaps you are eligible for a "crash replacement" instead. This would not be a free set of skis, but usually a discount is offered on your next pair.

best response ever this thread can be done now

 

[Substitute]

But it could... I race DH mountain bikes in the summer, and I am very aware that I could ruin my bike the first run. Wheels, rear derailleur, frame failure, and other various damages can occur at any moment and not one single company will replace anything if it breaks due to crashing into something. Same with a car. If I roll out of the dealership and rake my bumper across the curb and it tears off, it's my fault and would never be covered by warranty.

Skiing in the woods places you and your gear at a lot of risk. Hitting hidden stumps and rocks will always be a threat. And quite often, what seems to us as a "slow, controlled speed" actually produces quite a lot of force upon impact, akin to the force of swinging your ski into a cemented pole. More times than not, unfortunately, the ski is going to lose that battle.

It sucks that it happened early on in the life of your ski, but anything can break on its first day under the right circumstances. Such things never constitute a "warranty" but if you are the original owner of the skis (and can produce a receipt) then perhaps you are eligible for a "crash replacement" instead. This would not be a free set of skis, but usually a discount is offered on your next pair.

I'm an XC MTB racer I am well aware of gear breaking.

I also happen to work at a shop and know that most companies would rather hook someone up than risk their rep going down.

To me it seems k2 has gone down in quality ever since they started outsourcing.

 

[Sky.]

This is neither here nor there but out of everyplace of new age skis I've owned 10+. My 2012 k2 recoils are by far the most durable. Over 150 days of hardcover east coast stuff. Nothing but the most superficial of top sheet scratches. I had a pair of k2 silencers back in 2010 and had those ruined in the first month of use so I guess it goes to show you it depends on the ski as much as the manufacturer

 

[onenerdykid]

I'm an XC MTB racer I am well aware of gear breaking.

I also happen to work at a shop and know that most companies would rather hook someone up than risk their rep going down.

To me it seems k2 has gone down in quality ever since they started outsourcing.

From one (ex)shop kid to another, I do agree but it's standard policy among every brand not to cover impact damage under "warranty". Warranty means it broke due the company's fault, whereas "crash replacement" means it broke due to user error. I've never really seen any company fully credit someone with a free bike frame, ski, binding, helmet, etc when it broke due to user error. What I have seen a ton of companies due, however, is offer a discount on the customer's next purchase/replacing the broken item (i.e. crash replacement). That has always seemed fair to me, and it makes me wonder why it wasn't offered here...

What we don't know here in this situation, is how the OP behaved on the phone or at the shop. If he was argumentative or came across in the wrong way, then it can turn any deal sour. This is what we don't know.

 

[trap_god_3]

I hate anything marker, every binding in that line is complete shit.

 

[Willows]

Shit happens

you said it yourself... now go and buy some ON3Ps

 

[K-Dot.]

I snapped one of my joysticks the first week I had them and didn't even notice till I got to the bottom of the hill and my tip was angled upwards. I sent joystick a picture and they sent me a new pair of skis a week later. Their customer service is legit as balls.