Its nice when companies take feedback from customers, but I think taking it too far reflects a level of uncertainty.
Other companies, like Saga and Jiberish, do change based on what customers are saying, but not nearly as much as Virtika. When these companies put out a product, the design is how it is because they know its a good design and they feel it reflects the brand well. They are confident in their product.
When a company changes a design because it is not liked by customers, it means that there is more emphasis being placed on profit and less emphasis on sticking to the designer's original plan/image.
Its kind of like saying "I don't know what design to make, what design will you guys buy?" instead of saying "I am designing what I want to make and I know customers will buy it."