this so much.
i.e.
"Oh I'm sorry ma'am I don't work in this department and honestly my knowledge is limited in this area. If you can hold on for just a few minutes I'll make sure to find you an employee that works i this area so that they can accurately answer all of your questions. If you do need help in my department ill be right over, I was just on my way to the restroom."
"yea right ive been waitin for like a fuckin hour,this place is a joke. IM going to walmart."
"I hope your trailer burns down."
"What the fuck you ust say to me!"
"I said I apologize ma'am you have a nice day."