Virgin Mobile

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bnicholson

Member
Is the phone service compnay any good because I'm looking to switch to a cheaper plan. Hows the service and stuff like that?
 
I'm with them in Canada. Reception is the same as everyone else here since they use Bell towers.

They're not that much cheaper here from any other brands (there are 3 main companies that own 95% of market here and they set the market price and make it reaaaaallly expensive, Virgin and practically all these 'discount' brands in Canada are all owned by one of the 3 main companies so the prices are still shit).

Customer service is alright as for as a phone company goes, but they are disorganized as fuck sometimes. I've had a few service problems as a result. The worst being when I cancelled my plan when I was leaving the country for a couple months, turns out they never actually cancelled it so I came back and they tried charging me for it. A couple hours with customer service and I got the charges taken off. Then a month later out of nowhere my phone service was cut off. I got in contact with them and they said they were terminating my service like I asked them too.. only 4 months too late. That was pretty shitty. Otherwise no problems.
 
Up north, Virgin Mobile is just a subsidiary of Bell.

And, yeah, like someone was saying the "Big 3" certainly have a great deal of control over the cell phone market, but the CRTC does shit to allow foreign competition. Another example of worthless Gov't bureaucracy. Less is certainly more.
 
under the right leadership an organization like the CRTC is a powerful and useful tool to have. And without them there wouldn't be companies like Wind and Mobilicity that actually offer good and competitive service.
 
Virgin is the best! When I was calling them to set my phone up they are the nicest people ever, best customer service I've ever had. Also really good deals on plans compared to other companies. Reception obviously depends on where you live, but everything I have experienced with them has been super good!
 
Most of the pay-go or non-contract carriers are all either subsidiaries of the Big 3/4 or contracted users of the big 3/4 physical networks. It would take a LOT of capital to build a nationwide network to compete with them.

 
I've been paying like 55$ a month for 2 years on Tmobile's no-contract system, and I just lost my shitty 4 year old, shattered screen First generation android phone today. My mom and brother have been on virgin's system and have no complaints so I had to check it out.

I will pay the same amount per month, with unlimited everything including data with them? (slow after what.. 2.5gb? whatever that's like after you watch a bunch of HD videos for a day straight) Fuck yeah, dude... I've only had like 500 minutes a month for the longest fucking time, without any data plan, for coverage that is no better in my area than sprint... if not potentially worse.. and this is still non-contract? booyah.

I'm actually taking off the morning from work tomorrow just to go pick up a phone from the local radio shack (they have a fucking steal of a deal on an HTC One right now btw) Happy Boxing day to me.

 
Well... the phone's awesome, and the service is good...

but the CUSTOMER service is a fucking NIGHTMARE... holy shit. The guys at Radio Shack have been trying to help me port my number over from tmobile to virgin for like 3 days now... it's fucking RIDICULOUS...
 
i have an android phone with virgin mobile- no problems with customer service so far and i've broken my phone twice so I've dealt with them quite a bit. I originally got the plan a few years ago so I'm still paying $25 a month for UNLIMITED talk, text and data. its fucking great
 
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