Ahem.
NS serves to connect people, but once that connection is made, talk to the actual person, ie ME. I've said it before, and I'll say it again: if you want to chat about cat time, budget cuts, or the state of the park, come talk to me. If you want to complain, you owe me a chance to explain what's going on, and you owe me a few minutes of listening before making a judgement.
Let's take a lap, Riley. I'll explain everything that I can.