Shop workers...
- Thread starter Lus146
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tomPietrowski
Active member
I once had a lady come in complaining her boots which felt perfect last season now felt too tight in the toe. Turned out a mouse had crawled in and died and was stuck in the toe of the liner. I had another where a lady brought boots into mount some skis. I was mounting the skis and could smell garlic really strongly. I looked in the boots and there was a huge garlic clove. Te lady had put it there to bring back from holiday and forgotten it wa there.
Iraq_Lobster
Active member
i've had a guy who bought skis and bindings from us ask if he could mount them himself with our jig so he didn't have to pay for the mount and test..... he didnt know shit either.
Also have had to "tune" skis from 1960 that were about 210cm. But they were cool.
Also have had to "tune" skis from 1960 that were about 210cm. But they were cool.
GrumpisPringle
Member
I don't work in a shop but I always bring donuts and apple juice to the shop workers. It makes them happy
LynxNation
Member
I always loved it when gapers told me their boots were tight and uncomfortable. It usually involved me untucking their thick jeans and taking a few layers of socks off.
nine50seven
Member
Still in the midst of this whole ordeal. Used the wrong jig on some bindings and the guy completely flipped out when i came out and told him that I drilled the wrong holes. Explained to him that skis can be mounted 3 times and he thought i was an idiot for thinking that. Wanted to get our look rep on the phone and bitch to them as well, Didnt really know what that was going to solve.
-SnowSnoli-
Member
13208171:nine50seven said:
I dont blame the guy for flipping out if you tried to use an excuse like oh but it can be mounted 3 times... That's not the guys problem.
Our shop bite the bullet with failed mounts, give the customer a new pair and shove rental bindings on the already drilled pair... Make more money on the ski over a season in rental than selling it anyway.
gnarballsianm
Member
I don't work at a shop, but my local one is great to gaper watch in, the best is watching gapers look at skis gingerly and set them down and almost knock over the rack... Good shit...
nine50seven
Member
13208218:-SnowSnoli- said:
i guess I'm more laid back than most. because i said he will get a replacement ski for no charge. Then he was saying that I don't understand that will destroy the ski over time have an extra set of holes. he was a real asshole is all I'm saying. i didn't just come out and say we can plug them.
HuckNorris44
Active member
13208171:nine50seven said:
First, How do you use the wrong jig? I cant even think how this could happen. Second, id flip out on you to. I cant believe you didnt double check to make sure everything was set right before you drilled.
kalle.
Member
i work at a rental. there was this russian lady who came to rent boots and skis for the day. she was telling the info of her skiing abilities and then her husband came to her side and looked her straight to the eyes. she shut up and the guy started telling me the info. i found it amusing.
then at new years day a guy came to me. he had only one shoe, he looked like he's gonna burst in tears and he had a blanket from a ski restaurant on his shoulders and he asked me hung-over "do you happen to know where my shoe is? i really need it." and then he left and my co-worker said " it's fun to look at people who are suffering"
then at new years day a guy came to me. he had only one shoe, he looked like he's gonna burst in tears and he had a blanket from a ski restaurant on his shoulders and he asked me hung-over "do you happen to know where my shoe is? i really need it." and then he left and my co-worker said " it's fun to look at people who are suffering"
BennettHoeft
New member
I work at my local hill at the front desk and I had a lady come up to buy a candy bar or something. Instead of pulling money out of her pants, she pulled a soggy wet $10 bill out of her bra and paid with it.
tomPietrowski
Active member
13208598:kalle. said:
This remind me of somthing else interesting that happened. More interesting because of cultural differences really. I was fitting a Japanese husband and wife. I had the perfect boots for the wife they fitted perfectly but I had no boots for the husband. I expected ah would buy the boots and he woul go look elsewhere. But in japan there is apparently a culture where the man gets served first. So because I had no boots for him she could not buy the boots. Pretty interesting I thought, I'm not sure how well that sort of attitude would go down in western culture.
brett_f-Fan-Club
Member
We had a guy come into complaining one of his rental boots didn't fit. Turns out one of the boots he had on was his the other boot was his wife's. They weren't even the same color.
RubberSoul
Active member
13208171:nine50seven said:
i don't understand the hate on this post
sure, he made a dumb move by drilling incorrect holes in the ski. but isn't he correct that he can just have the shop redrill other holes and mount the bindings? why would the shop guy care if there are other holes (just plug them up)? i have a pair of skis that i had to mount up a little so as not to be too close to previous bindings' holes
tomPietrowski
Active member
13208699:RubberSoul said:
It's a tough one really. A mistake has been made and it is possible that the holes he drilled would mean the actual holes would not fit so the customer may be left having to change his mount position through no fault of his own. Mistakes happen we all make mistakes but you do have to own up to them and sometimes it will mean replacing product for a customer sometimes out of your own pocket.
RubberSoul
Active member
13208742:tomPietrowski said:
oh my god i'm an idiot. i was thinking the dude who posted was the customer and had tried to mount his own skis, then screwed up and brought them in to a shop to do it right, and they bitched at him
yeah that changes the situation quite a bit. in my small experience, in cases like that the shop has had to eat the pair of skis..still a toughy though
proceed....
NoSkillsCrew
Active member
When I worked at Bachelor's rental shop I used to get allot of really weird answers to very simple questions.
I once asked this lady:
"Are you an experienced or new snowboarder?"
"Experienced."
"You regular or goofy?"
"Oh sorry I'm not from around here."
Another one. While at the boot counter:
"Do you have rear entry boots?"
"Sorry no we don't carry those."
"But they are so easy to get into."
And her son says "Your rear entry is easy to get into."
I once asked this lady:
"Are you an experienced or new snowboarder?"
"Experienced."
"You regular or goofy?"
"Oh sorry I'm not from around here."
Another one. While at the boot counter:
"Do you have rear entry boots?"
"Sorry no we don't carry those."
"But they are so easy to get into."
And her son says "Your rear entry is easy to get into."
NoSkillsCrew
Active member
Other things:
We once had this texan lady come into the shop at Solitude all snow bunnied to the nines come in and ask us for our fastest skis. I suggested a good carving demo ski for her as she was a beginner / intermediate and she refused to take them saying that other skis we had were faster. After showing her nearly every ski in the shop and her turning them down the head of the rental department showed up and tried to help out. Finally after another thirty minutes of this our tuner comes out of the back with a fucked up old pair of shitty rental fleet skis that he had just spray painted flat red and was like "these are our custom race skis, they are the fastest we've ever seen." And she got super excited about them and finally got the fuck out of my shop.
Possibly the only time I have ever wanted to hit a customer in the face was when this couple came in out of the rain and I go to take their skis and do the customer service thing and be all nice. The wife pulls her iphone out of her pocket and asks "Hey can I dry this on you?" And before I could say fuck no and get out of the way she was using my shirt as a towel. And then just walked the fuck away. I wanted to murder her.
The most fucked up thing I have ever seen. Was one of my employees was helping this super fat dude out of a pair of ski boots. He was kneeling down and had his face pretty close to the boot while he was trying to pull it off. The customer for some reason instead of trying to pull his foot out kicked my employee in the face with pretty much all the force he could muster breaking his front tooth in half and making him bite through his upper lip. That was super fucked up.
As for dumb shit I had this one ski instructor always request that we use the ice skate sharpener to tune her skis because she was an ice skater. People will always come in from Little Cottonwood and un-ironically ask us for the "longest and stiffest" thing we have. Once had a dude come in with a delaminated base and ask us to "just you know fill it in." Most teenage kids don't seem to know how to tie their own shoelaces with snowboard boots. I can't tell you how many times a day I have to do that for them.
I'm sure I could think of more.
We once had this texan lady come into the shop at Solitude all snow bunnied to the nines come in and ask us for our fastest skis. I suggested a good carving demo ski for her as she was a beginner / intermediate and she refused to take them saying that other skis we had were faster. After showing her nearly every ski in the shop and her turning them down the head of the rental department showed up and tried to help out. Finally after another thirty minutes of this our tuner comes out of the back with a fucked up old pair of shitty rental fleet skis that he had just spray painted flat red and was like "these are our custom race skis, they are the fastest we've ever seen." And she got super excited about them and finally got the fuck out of my shop.
Possibly the only time I have ever wanted to hit a customer in the face was when this couple came in out of the rain and I go to take their skis and do the customer service thing and be all nice. The wife pulls her iphone out of her pocket and asks "Hey can I dry this on you?" And before I could say fuck no and get out of the way she was using my shirt as a towel. And then just walked the fuck away. I wanted to murder her.
The most fucked up thing I have ever seen. Was one of my employees was helping this super fat dude out of a pair of ski boots. He was kneeling down and had his face pretty close to the boot while he was trying to pull it off. The customer for some reason instead of trying to pull his foot out kicked my employee in the face with pretty much all the force he could muster breaking his front tooth in half and making him bite through his upper lip. That was super fucked up.
As for dumb shit I had this one ski instructor always request that we use the ice skate sharpener to tune her skis because she was an ice skater. People will always come in from Little Cottonwood and un-ironically ask us for the "longest and stiffest" thing we have. Once had a dude come in with a delaminated base and ask us to "just you know fill it in." Most teenage kids don't seem to know how to tie their own shoelaces with snowboard boots. I can't tell you how many times a day I have to do that for them.
I'm sure I could think of more.
JibbaTheHutt
Active member
so you know on the old A frames there was abit of foam that covered the two vents on the front? well i had a guy who said that one of these pieces of foam had fallen off so he had shoved snow in the gap to block it, he then didn't get why the goggles were misting up. As a result he claimed it was our fault that he nearly killed himself on the skiing down and that it was our obligation to pay for the new pair of goggles he had bought in resort at a much higher price. He also demanded that we pay him compensation to the value of his holiday that we had "ruined" by providing a vault product.
When i explained to him that the only thing we could possibly do was to send off his goggles to oakley and hope they'd do a warranty, he started getting aggressive, verbally abusing me and my colleagues. he was pretty much told to write to get out of the store, and that if he didn't like our service to write to head office.
When i explained to him that the only thing we could possibly do was to send off his goggles to oakley and hope they'd do a warranty, he started getting aggressive, verbally abusing me and my colleagues. he was pretty much told to write to get out of the store, and that if he didn't like our service to write to head office.
Kreech
Active member
13208932:NoSkillsCrew said:
Jesus that's absolutely retarded. Who the hell does that?
Anyway, at the shop I where I worked this past year we had an expedited mount fee (aka the christmas miracle fee) where customers could either pay $30 or buy the shop crew a pizza to have a mount done overnight. One time a woman came in to have 3 skis done with the expedite. We told her she could just pay one fee or just buy us one pizza because they were all system mounts and would have taken like 5 minutes, which she seemed super happy about. Around an hour or two goes bye and a pizza delivery guy comes in with 3 extra large pizzas and 3 boxes of bread sticks. It was enough for each floor of the shop to have a pizza and breadsticks and everyone ate dinner for free. It was fucking awesome. There are probably other things I could think of but it would just infuriate me to write them down because there was a lot of stupid shit that happened in the shop this year...
Kreech
Active member
Double post. I just remembered how one of the other shop techs was doing a remount and was joking about how stupid it would be if someone did a remount and accidentally plugged the new set of holes instead of the old ones. 30 seconds later we hear ".....fuck......" as he realized he had just plugged the freshly drilled holes. Everyone was dying as my boss called him a dumbass and made him drill the plugs out and helicoil every one.
crotchvent
Active member
I am an instructor and I've seen people put boots on the wrong feet. Person piss in a pair of boots.
nine50seven
Member
13208699:RubberSoul said:
13208742:tomPietrowski said:
Yeah i had to pay out of my broke ass pocket for them. powertrack 89 were the skis. I was in a hurry to which should have never happened. well im sure it wont happen again because im super cautious now. I know it was stupid i was so pissed of at myself.
tspence.
Member
We had this one couple come in and they were just full of sass and they wanted to get a full tune on their skis and they asked for the price and both of them lost it on me and demanded to know why it was so much. I told them it was a pretty standard price for the work being done and most other shops would be about the same ($50). They then kept asking me why it was so expensive so I said we use very specialized and nice Wintersteiger ski machines that they do a really good job and such, you guys get the picture, well the lady storms into the back and before I realize what is going on she starts smashing the super expensive SBI base grinder with her keys and takes a pretty solid gouge out of the stone. She then slumps to the ground and cries and at this point im so confused but we now needed a new stone so we had to bill them for the stone and they actually paid it without much hassel but its kinda Ironic how them not wanting to pay $100 and freaking out about it costed them around $6,500. Thats by far the weirdest thing that has happened working at the shop.
13208569:Gnarco said:
do you even mount bro?
as someone who just mounts skis these days, a shitload of skis usually after skiing my ass off it aint that hard to make a mistake or two every now and then.
my fav was the guy who was convinced we stole his goggles while he was getting set up ranting about it and were all searching & denying trying to apease this
finally my boss looks at him and says are the black smiths or whatever
he's like yeah you do have em after all
and my boss cooly looks at him and says are the like the ones on your head.
dude slinked out without apologizing while we all laughed
JackDeLoot
Member
There was a lady who rode the gondola to the top of whistler but her skis wouldn't click in. both her and her husband couldnt figure it out so she downloaded and came into the shop only to discover she still had her CatTracks on...
NoSkillsCrew
Active member
13208966:JibbaTheHutt said:
I just fucking can't even.. That is so funny!
13208932:NoSkillsCrew said:
i feel like i noes you although it aint your shop
unless you are G from superior.So i'd been techin a year or two were all baked one night crankin out tunes
D the owners son brings in his new Solomon xscreams the yeller ones with the shitty stabilizer bars that made the bridge fit like ass
so the rubberband on the brakes snaps while its in the old grindrite and by the time i hit the e shutoff buttton his ski is 80 grit fucked beyond easy repair
the head tech was on double secret probation and didn't want to tell him.
We decided we would pull a hardly used demo ski remount his binders and hope he didn't notice.
so a few days go by and D comes into the shop and says i wanna talk to you guys about my skis
i'd been waiting for the shoe to drop and thinking i should of just fessed up
from the get go like i wanted to
when he says
"i don't now what you guys did to my skis but they've never skied better
keep up the good work."
bummer bout chaco she was my fav and a good ole girl
KingTaco
Active member
13209212:nine50seven said:
double check the laws in your state. One time my boss tried to get me to pay for a broken garage door at the golf course i worked at. Needless to say I didn't break it but i looked up the law and he had no grounds to charge his employees so i was like "yeah thats not going to happen." I can see it being slightly different in your situation tho but theres a good chance the shop has to swallow the cost. Shitty situation mang
413Crew
Active member
Last season i asked for new bindings from my local shop. Asked what they had for a lightweight freestyle binding, He gave me what i thought was a "good deal", about halfway through the season i fell off a rail and the binding ripped out of my ski and never released properly and i ended up breaking my foot. Did some research, turns out they gave me a binding for a 7year old kid . fuck you comp edge ski shop
M.M
Active member
my brother works at my local shop and some of the stories are hilarious.
one time some guy was in getting touring boots after trying on a couple he asks my brother " when i flip it to walk/tour what is stopping me from falling flat on my face." my brother was so amazed at the guys stupidity he got another worker over just to hear the guys question so he could experience it. eventually my brother just said to the guy " idk man whats stopping you in your shoes just to make him not feel like it was a stupid question"
another time one of the other workers who only has the job because his dad is friends with tho owner asked my brother why they even make a binding with a din of 12. my brother was thinking that he was saying that cause its low but he then said i only ride at like 3.5! the guy is like 5'9 150 ish. he was amazed when my brother showed him pivot 18's
one time some guy was in getting touring boots after trying on a couple he asks my brother " when i flip it to walk/tour what is stopping me from falling flat on my face." my brother was so amazed at the guys stupidity he got another worker over just to hear the guys question so he could experience it. eventually my brother just said to the guy " idk man whats stopping you in your shoes just to make him not feel like it was a stupid question"
another time one of the other workers who only has the job because his dad is friends with tho owner asked my brother why they even make a binding with a din of 12. my brother was thinking that he was saying that cause its low but he then said i only ride at like 3.5! the guy is like 5'9 150 ish. he was amazed when my brother showed him pivot 18's
