Let me break it down for you:
First off I work retail, and I'm good at it. I've won sales contests from Burton, k2, Icebreakers, Nordica, and Orage. I needed a job for 3 months over the summer, so I applied at Pac Sun because I thought it was the closest thing to a ski shop for the summer.
Anyways the whole model is to get people to trust you and then distract you from everything else. This is how you are supposed to greet customers for the first time and these are all out of the training sheet I received on my first day.
-There 4 types of sellers:
JR Pro- "Hi, these are the sales"
Semi Pro- "Hows it going today? I really like your shirt, where did you get it?"
Pro- "Hey dude whats up? hows the weather outside today?"
Expert- "Hey how's it going? are there any good parties going on tonight?"
-After the first connection is made you are to inform them of the sales going on for that particular day and if there are any extra bonus specials.
-Do not spend more than 30 seconds with a customer, if they ask a question point them in the right direction then go help someone else.
On my second day I received a lecture from the manager because I was helping a lady pick out boardshorts for her son and I spent exactly 2 minutes and 47 seconds too long with her.
- Try to send people as far back into the store as you can.
- Compliment the person on whatever you can, gain their trust. If multiple people are in the store as a group break them up.
- Always have your back facing a wall, never the entrance or the back of the store.
- Be loud! We should be able to hear you talking to your customer at the front of the store all the way in the back.
-Move around- It shows people you love your job
- "your sales goal of this person is $__"
"add on ___ items to your sale"
- When your shift is over notify a manager to walk you out of the store to prevent Internal Loss