i bought a pair of green retro from them a while back, and the rigger broke so i sent them in and it took them about three months to tell me they didn't have the part and wont have it, so then the gave me a yellow pair, i was so pissed cause i loved the green retro, but the best thing to do is just keep calling them and eventually they will do something, heres the number- (800) 403-7449