There's plenty of threads about this in site discussion. It's a problem that has recently not been resolved because of the changes in the video and picture section. It will get fixed when they get around to it, right now it does not work.
Well first you go to the profile support page, and print off the green C-8 application page. After filling it out, and providing your Social Security number and credit card information which we be posted to the public forums, you can then begin the actual icon application process.
you go to McDonalds, go to the drive-thru and you order an icon. drive straight past the window 30 miles down the road, there will be a dark alley with a guy in a yellow poncho, his name is Hank, pay him $30 and he will show you