Call up (802)655-2400. Ask for Warrenty/Repair. Unless you were running over them with your car odds are they will be able to help you. Just make sure you have some kind of proof of purchase when you send them in. I also have never had a problem with breaking Concepts. Actually, I don't think I've ever even seen a Concept broken in half, and I used to work in the Warrenty Department there. Best of Luck.