It depends. Is the question asking about how many people went to the store 3 times and ONLY 3 times? In this case, the answer would be 7/20. Or is the question asking how many people went to the store 3 times (which would also include those who went to the store 4 times, since at one point, they went to the store 3 times)? In this case, the answer is (7+3)/20 = 10/20 = 1/2 = .5.