Capeesh Customer Support

PimpChimpin

PimpChimpin

Active member
gonna get some hate for this one

i bought a new giacca and before even skiing with it the bottom synch broke, thinkings it’s a manufacturer defect.

well I messaged them on insta and sent them an email. It’s been a week since I’ve messaged them on insta and 5 days since I emailed them. They have not responded to either (I think one week is a pretty generous response time)

I spent $250 on this jacket so for the synch to be breaking before even wearing it along with no customer support is ridiculous.

anyone else experienced this with capeesh?
 
Thats pretty lame but aside from the customer service aspect u should buy some elastic string at a crafts store and make a new cinch yourself i’ve done it before its really easy
 
14506427:BLandz said:
Thats pretty lame but aside from the customer service aspect u should buy some elastic string at a crafts store and make a new cinch yourself i’ve done it before its really easy
Click to expand...

That’s probably what I may do but I feel as if they need to compensate me somehow. I didn’t even ski with the jacket on and it broke.
 
14506428:PimpChimpin said:
That’s probably what I may do but I feel as if they need to compensate me somehow. I didn’t even ski with the jacket on and it broke.
Click to expand...

I totally agree with you, the only problem is that its a super small brand and a cinch is so cheap and easy to fix that if they send u anything via mail its gonna cost them way more money in shipping than any reasonable compensation you deserve for that so if I were u I would not waste any time, fix the jacket yourself, and hope they give u store credit or something.

Not tryna start shit because I cant read their minds but I’ll bet any money they read ur message and probs think u want an exchange or something which is illogical to do from a business standpoint of a company that small for a cinch that costs next to nothing to fix. (Unless they are complete, selfless beauties)
 
14506433:BLandz said:
I totally agree with you, the only problem is that its a super small brand and a cinch is so cheap and easy to fix that if they send u anything via mail its gonna cost them way more money in shipping than any reasonable compensation you deserve for that so if I were u I would not waste any time, fix the jacket yourself, and hope they give u store credit or something.

Not tryna start shit because I cant read their minds but I’ll bet any money they read ur message and probs think u want an exchange or something which is illogical to do from a business standpoint of a company that small for a cinch that costs next to nothing to fix. (Unless they are complete, selfless beauties)
Click to expand...

I mean if you’re sending out a defective product you’re 100% accountable for whatever fees it takes to fix the issue
 
Can you post some pictures of how it's broken? I'll help if I can. I'm sure those homies would too but maybe just havent been tapped into their messages rn.
 
14506457:-Dan said:
Can you post some pictures of how it's broken? I'll help if I can. I'm sure those homies would too but maybe just havent been tapped into their messages rn.
Click to expand...

1063341.jpeg

This was taken right after it broke.
 
14506488:-Dan said:
So it’s just slipped into the channel?
Click to expand...

The end of that string is supposed to go into that hole, however not sure how to keep it in there after feeding it through.
 
14506433:BLandz said:
I’ll bet any money they read ur message and probs think u want an exchange or something which is illogical to do from a business standpoint of a company that small for a cinch that costs next to nothing to fix. (Unless they are complete, selfless beauties)
Click to expand...

Illogical from a business standpoint would be not replying timely to a customer message. Especially if you're a small business, word of mouth can end you quickly. I'm not saying they gotta bend over backwards for op but at least some sort of response and/or remedy would be warranted. All companies should have exchange policies and account for that in their budget.
 
Not good practice to not respond at all. Even just clarifying their return policy or giving advice on how to fix the cinch would be enough.

**This post was edited on Feb 3rd 2023 at 7:40:35pm
 
14506491:Turd__Authority said:
Illogical from a business standpoint would be not replying timely to a customer message. Especially if you're a small business, word of mouth can end you quickly. I'm not saying they gotta bend over backwards for op but at least some sort of response and/or remedy would be warranted. All companies should have exchange policies and account for that in their budget.
Click to expand...

True true
 
14506490:PimpChimpin said:
The end of that string is supposed to go into that hole, however not sure how to keep it in there after feeding it through.
Click to expand...

Based on my experience with this feature on clothes the part of the string that is outside is not supposed to go in that hole. The other end of that string, which is in the channel, needs to come out of that hole.
 
14506498:-Dan said:
Based on my experience with this feature on clothes the part of the string that is outside is not supposed to go in that hole. The other end of that string, which is in the channel, needs to come out of that hole.
Click to expand...

There is not a string in the hole currently
 
topic:PimpChimpin said:
gonna get some hate for this one

i bought a new giacca and before even skiing with it the bottom synch broke, thinkings it’s a manufacturer defect.

well I messaged them on insta and sent them an email. It’s been a week since I’ve messaged them on insta and 5 days since I emailed them. They have not responded to either (I think one week is a pretty generous response time)

I spent $250 on this jacket so for the synch to be breaking before even wearing it along with no customer support is ridiculous.

anyone else experienced this with capeesh?
Click to expand...

I’m not excusing a week response time but to be fair Ferdi and a lot of other people have been traveling / competing this past week. Send a follow up
 
LOL I fucking hate worthless pieces of shit like you. Oh no, the little cinch broke! What a fucking travesty! They better get you a new jacket, bro!!!
 
14506689:skierman said:
LOL I fucking hate worthless pieces of shit like you. Oh no, the little cinch broke! What a fucking travesty! They better get you a new jacket, bro!!!
Click to expand...

Oh no skierman doesn’t approve of me what will I do now ?
 
14506734:PimpChimpin said:
Oh no skierman doesn’t approve of me what will I do now ?
Click to expand...

"WHY ARE THEY TAKING SO LONG TO RESPOND!? MY JACKET IS COMPLETELY WORTHLESS WITHOUT THIS 5 CENT PIECE OF PLASTIC!!!!! THEY'RE RUINING MY SKI SEASON!!!!! I'M GOING TO TALK SO MUCH SHIT ABOUT THEM ON SOCIAL MEDIA! THAT'LL SHOW THEM!!!!"
 
14506752:skierman said:
"WHY ARE THEY TAKING SO LONG TO RESPOND!? MY JACKET IS COMPLETELY WORTHLESS WITHOUT THIS 5 CENT PIECE OF PLASTIC!!!!! THEY'RE RUINING MY SKI SEASON!!!!! I'M GOING TO TALK SO MUCH SHIT ABOUT THEM ON SOCIAL MEDIA! THAT'LL SHOW THEM!!!!"
Click to expand...

250 dollars
 
14506755:CowboySkibop said:
Unrelated to the context but is the Giacca more of like a windbreaker or legit jacket?
Click to expand...

Overall it’s actually a really nice jacket other than the cinch but yeah it’s a little bit insulated hard to explain but it’s pretty warm, I’d say more jacket than windbreaker
 
14506757:PimpChimpin said:
Overall it’s actually a really nice jacket other than the cinch but yeah it’s a little bit insulated hard to explain but it’s pretty warm, I’d say more jacket than windbreaker
Click to expand...

Oh sick, that’s what I was hoping for $250 lol, strongly considering but might be sold out by the time I’m not broke
 
14506752:skierman said:
"WHY ARE THEY TAKING SO LONG TO RESPOND!? MY JACKET IS COMPLETELY WORTHLESS WITHOUT THIS 5 CENT PIECE OF PLASTIC!!!!! THEY'RE RUINING MY SKI SEASON!!!!! I'M GOING TO TALK SO MUCH SHIT ABOUT THEM ON SOCIAL MEDIA! THAT'LL SHOW THEM!!!!"
Click to expand...

You work for them?
 
14506769:CowboySkibop said:
Oh sick, that’s what I was hoping for $250 lol, strongly considering but might be sold out by the time I’m not broke
Click to expand...

I think there are some left, but not sure.i met some of the capeesh people this fall in Copenhagen, and they are really nice. I would definetly recommend their products
 
LOL if this happened to you, we would see an all caps post immediately to ski gabber about how shit "x" brand is and how everyone that works there is a 12 year old tik tok shitter idiot pussy bitch that should drink bleach and and die instantly

14506758:skierman said:
Hey, you don't have to keep putting it out there. We all know you're acting like an entitled piece of shit.
Click to expand...
 
14506915:Schoess said:
LOL if this happened to you, we would see an all caps post immediately to ski gabber about how shit "x" brand is and how everyone that works there is a 12 year old tik tok shitter idiot pussy bitch that should drink bleach and and die instantly
Click to expand...

Time for bed, you fat, drunk fuck
 
pretty sure the capeesh hq still is quite small and not that developed yet. last time i heard they had just gotten new people in the office. might take some time before they get everything running smoothly
 
You must log in or register to reply here.
Back
Top