Cancelled Orders..

[Krotchs_Brother]

So I ordered an item from an online store and received an email 2 days later that my item is not available in that size and my order will be cancelled. This is the second time this has happened. I won't mention the first store that did this (they were super helpful and gave me a discount because of it), but the second one might get a call out depending on how they respond through email.

How is this even possible? I'm not a web developer but I imagine there must be some type of automated inventory system available.. Now I have to wait for my refund, and I won't receive it for a week most likely. Basically gave them my money to hold on to for a week.

The item is still shown as available on their store in that size..

TL;DR My order was cancelled twice because companies can't figure out their inventories.

/rant

 

[fresh_prince]

at least they told you, saga just sent me the wrong size because they oversold that item

 

[fresh_prince]

shout out to kirk banes though, helpful guy that straitened every thing out

 

[Krotchs_Brother]

at least they told you, saga just sent me the wrong size because they oversold that item

That's awful... Happy you got it sorted it out though.

 

[kshaughn]

I work for a massive e-commerce site ($1B+ in revenue) and this happens all the time. In our situation, we don't actually own any of our inventory and work through a massive chain of suppliers. Suppliers send us their inventory updates on feeds, which then get processed into our system. Situations like these can occur when suppliers are supplying inventory to multiple sites and don't send inventory updates enough. So for example if their computers can only handle sending inventory feeds once a day at night, there is a chance that at some point during the day the item becomes out of stock and the website you bought the product from won't know it at the time. It's a shitty and unfortunate situation, but it is the reality for some old suppliers that aren't up to date with inventory feed technology.

 

[veng_m]

happened to me twice in the past couple months or so, sucks

 

[fresh_prince]

That's awful... Happy you got it sorted it out though.

thanks, they even sent an item more expensive the second time

 

[Steezy_Peazy]

I work for a massive e-commerce site ($1B+ in revenue) and this happens all the time. In our situation, we don't actually own any of our inventory and work through a massive chain of suppliers. Suppliers send us their inventory updates on feeds, which then get processed into our system. Situations like these can occur when suppliers are supplying inventory to multiple sites and don't send inventory updates enough. So for example if their computers can only handle sending inventory feeds once a day at night, there is a chance that at some point during the day the item becomes out of stock and the website you bought the product from won't know it at the time. It's a shitty and unfortunate situation, but it is the reality for some old suppliers that aren't up to date with inventory feed technology.

OHMYGERSH YOU WORK FOR SANTA

But actually do you work for a company with a smile on the box?

 

[CBROOKS]

Judging by how you wrote this and the fact that you're thinking about a callout, this is probably a relatively small web store within our industry. As a developer, there is no excuse on the tech side to not have inventory automated and constantly updating from both your retail store and online store. It's honestly incredible how easy this can be to setup with the solutions available today.

It's probably an issue of understaffing, accepting orders and then not packaging and shipping for a few days (in the meantime someone sells it on the retail floor or something similar, out from under you).

If they are willing to give you a decent future discount, I doubt it's worth the callout. They are probably trying hard to solve the problem as it stands, because it's loosing them money.

 

[kshaughn]

OHMYGERSH YOU WORK FOR SANTA

But actually do you work for a company with a smile on the box?

I'm guessing you mean Amazon, so in that case no. We got a pinwheel on ours.

 

[MLJ]

at least they told you, saga just sent me the wrong size because they oversold that item

Damn, when I ordered a Saga tee and they ran out after I ordered, I got a $50 voucher to spend in the store! Shoutout to Saga for having dope customer service, and replying to emails real quick

 

[Krotchs_Brother]

Judging by how you wrote this and the fact that you're thinking about a callout, this is probably a relatively small web store within our industry. As a developer, there is no excuse on the tech side to not have inventory automated and constantly updating from both your retail store and online store. It's honestly incredible how easy this can be to setup with the solutions available today.

It's probably an issue of understaffing, accepting orders and then not packaging and shipping for a few days (in the meantime someone sells it on the retail floor or something similar, out from under you).

If they are willing to give you a decent future discount, I doubt it's worth the callout. They are probably trying hard to solve the problem as it stands, because it's loosing them money.

Haven't gotten a reply from them yet. Honestly its not really worth my time to pursue it as I found a better deal on a similar jacket anyways. I think they have a 3rd party that handles their online store, which is why im hesitant to call them out as it's probably not their fault. Still super annoying when this kinda shit happens.

 

[The.Doctor]

Saga sent me the wrong color anomie 3L except the right size. I wasn't even mad though. Glad I got the one I did funny enough. Still, dealt with them multiple times on stuff and they responded very professionally and super nice guys.