American cell phone plans????
- Thread starter Rusticles
- Start date
VT_scratch
Active member
smartphone plans in the states might be expensive. back in high school when I had your standard shitty flip phone it was $10 a month to add on a line to our 'family plan' - pretty bare bones but you could add a bit more a month for unlimited texting.
now on my canadian plan I pay $56 for unlimited texting (north american wide), 6gb of data, and I forget the minutes- but its a lot and long distance calls are included. pretty good deal id say.
now on my canadian plan I pay $56 for unlimited texting (north american wide), 6gb of data, and I forget the minutes- but its a lot and long distance calls are included. pretty good deal id say.
Dan.
Active member
That was the simplified version. the proper method is to start nice, then when they say they sympathize but can't do anything, show a little frustration and ask for an escalation. Their supervisor will also tell you no, and that's when you feign true anger. In my experience, the first supervisor appreciates and respects eloquent vulgarity, as opposed to the blubbering pleading he usually has to deal with, and he'll pass you to his manager who you then hit with nice and understanding to get what you need. It's a system that you have to know how to work if you want to get shit done. constantly ask for escalation, get angry when you need to, be nice when it works best, and shit happens in your favor.
*I've worked in a call center, and dealt with all sorts of people and read the manuals we as employees had to deal with. there are certain phrases that'll get you passed up to a supervisor, and others that'll have you keep dealing with the pee-on who has no power to get shit done.
*I've worked in a call center, and dealt with all sorts of people and read the manuals we as employees had to deal with. there are certain phrases that'll get you passed up to a supervisor, and others that'll have you keep dealing with the pee-on who has no power to get shit done.
howlongcanausern
Active member
classic example of customer not reading/misunderstanding TOS and then acting like an entitled brat when something doesn't go their way (at&t enforcing a policy which was clearly stated in the TOS).
ahhh, users. gotta love em.
ahhh, users. gotta love em.
Dan.
Active member
no, they changed their TOS to grandfathered customers after promising they wouldn't. which I call them out on. and it's bullshit that they throttle which they know too.
you sound like a classic example of a customer being a pushover and taking it up the ass by paying more for less so that Verizon/att/tmobile can impress their shareholders with increasing profits.
you sound like a classic example of a customer being a pushover and taking it up the ass by paying more for less so that Verizon/att/tmobile can impress their shareholders with increasing profits.
