Am I right to be upset about this?

FutureProof

FutureProof

New member
So I bought a pair of 2011 Salomon Suspects from my local shop. I took a couple years off from skiing when I joined the military, so I was out of the loop when it came to ski tech. The guy who sold them to me is from my home town and I trusted that he would sell me a good pair of skis plus the price was right.

Took them out for my first day up at Sugarbush skiing groomers since the park wasn't open yet. After two hours this happened:

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I'm no ski expert, but I doubt that the sidewall should get a gash like this on the first day. I'm going to try to take them back to the shop and see about getting them replaced. So am I wrong to complain about this? Anybody have a similar experience? How did it go for you?
 
nope, this can happen with any pair of skis, its from banging your skis against each other, especially sandwich constructed skis tend to chip if you bang your skis against each other...
from what i can tell it doesn't really require anything, if you really want to, smear some epoxy on it...
maybe if you're lucky your shop will do it for you since they're kinda new, but in theory it isn't their fault, nor is it the manufacturer's fault (from what i can tell) it's just bad luck ...
 
suspects have edge-blowout issues, not top sheet problems. this unfortunately happens, especially with new skis when your edges are new and sharp. Easily fixed though, just head back to your shop and they should fix that for you.
 
Learn to ski better? I dont understand how people are outraged by this. Things like this are DIRECTLY your fault. You bashed one ski into another. They have hardened steel edges. What do you honestly expect to happen?
 
Took them to the shop (Alpine Haus, Rocky Hill, CT in case anyone else from the area reads this) and they're throwing some epoxy on it to patch it up for free. Told me it was just cosmetic and wouldn't affect performance.

I never meant to sound outraged, although I still don't think my post reads that way. It's true that skis have hardened steel edges and I'm not an expert skier, but I would expect that brand new skis from a reputable company that cost hundreds of dollars would be a bit more resilient.

Anyway, skis are getting patched up for free and they said that if it happens again they'll call the Salomon rep for me. Let's hope I have some better luck after this. Thanks for the helpful replies.
 
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