if you do infact have the recommended sd card and it doesn't work, contact support - they will get you setup right away. Also firmware takes a long time - lots of bugs to work out/testing to make sure every mode works on every level for every camera and the image quality still holds up to the standard. It took Canon over a year to make the firmware upgrade for teh 5d mark ii to add 25 fps, 29.97 for 1080, etc..Canon!