i had insurance and i sent my phone back and they sent me some shitty referbished one that is so shitty. so if you use your insurance just wait to get the phone and if its new sick. but if not just call and complain a lot and they should send you a new one
i would recomend smith and giro i have always gotten giros in the past and loved them, and last year i got the smith one that looks like an army helmet and i love it
but try them on at a shop first then find the one you want online